The staff at the bar were so nice and we got to know each other. They celebrated my birthday. The reception staff and manager were amazing. They have a restaurant right in front which of course it a pay restaurant but it’s great. The staff is also all so great and friendly there. The one that stole my heart was Carole, she works in the bar managing. This was very special being that I celebrated my 50th I will definitely will be back.
The place was ok and food isn’t bad
Restaurant staff always wanted a tip
The hotel desk isn’t helpful at all
Whatever requested we made they said yes but never followed
Like a booking at restaurant they didn’t make for us
Or when we asked for some amenities they said yes but never came
No one picked up the phone at night but they said they had 24 hours room service
Staff were all so sweet especially the hostess and servers in the buffet restaurant. Also very comfortable beds l, and the maid service was fantastic and accommodating. This was our sixth stay at this location and we will definitely be back.
Great roof top adults only hotel in PV - walking distance to shopping, restaurants, malacon, and beaches. Daily dj are the pool was awesome! HEATED pool was a nice surprise.
Lacking normal amenities in the rooms like face cloths and proper hair care products as well they lose points for no coffee maker or kettle in room and coffee in the lobby until 11am with coffeemate instead of actual milk or cream- these little touches would have made my review a 5 star for sure.
Expect for most of the staff to speak little English, but don’t expect it to impact their service! Everyone is so friendly, and will try their absolute best to ensure you have a fantastic stay! The food was better than most resorts especially that it is a buffet! Rooms were clean and the grounds are so pretty.
The City Express Plus hotel has numerous pros and cons. Pros On the bus route Very quiet Basic continental breakfast Great staff - Fatima is wonderful Awesome ice machine Safe Clean Security - blessing and a curse Exercise room Pool - but cold as ice Air conditioning works well Cons The pillows are beyond horrible! Disasterous…lumpy…like someone took a bat or hammer and destroyed them. The hotel MUST get new pillows. Worst I have EVER used!! No refrigerator to put leftovers in The security is a blessing and a curse. You need your room key to access your hotel floor. If you have friends staying with you on a different floor, you cannot go to their room as your key will not let you access a different floor Pool is not heated - ice cold The sink is horrible. It is slanted inward, so anything that is put on the edge of the sink falls into the sink No string in shower to hang wet clothes/bathing suit Not enough hooks to hang items in bathroom No closet - hanging area with 5 hangers Only one drawer - no option to put clothes away. You HAVE to live out of your suitcase. The hotel seems to be set ip more for a person travelling on business, rather than vacation. But, they have no business center. The big question…would I stay here again. No. It does not fit what we were looking for.
All inclusive resort with both family and adult only pools with the sandy beach also as an option. We chose the room directly opposite the ocean with fabulous sunset views. Five restaurants on site and always at least two open so plenty to choose from 24 hours. Unlimited drinks on site. Lots of different free activities throughout the day. Friendly and attentive staff, very welcoming for all. It is family oriented with plenty of children. Large TV flatscreen in room, only disappointment only 2 English speaking channels.