格蘭德米拉馬爾全奢華套房度假飯店

缺點：隔音效果差，早餐難吃，員工過於熱情，飯店只能搭計程車到達，雖然有空房，但前台沒有給我們換房，因為我的朋友後來搬了進去。 優點：景色優美

那裡非常乾淨，食物也特別好吃。

太棒了！ 這裡的SPA是我去過的最棒的SPA之一，絕對值得一去！

Excelente gracias

We stayed at Grand Miramar expecting a relaxing vacation, but unfortunately experienced a serious safety incident and extremely disappointing management response. During our stay, the elevator door malfunctioned and closed on my recently operated shoulder/arm area. I had undergone major shoulder surgery only weeks earlier, and this incident caused significant distress and physical pain. Instead of treating the situation with care and professionalism, several staff members responded dismissively. One front desk staff member giggled during the discussion. Another manager told me to “behave yourself” while I was trying to explain the safety concern and request assistance. The operations manager insisted that we had “used the elevator incorrectly,” despite the fact that my husband only pushed the door open after it had already closed on me. He further asked me to leave the hotel if I am unhappy. What made the experience worse was the complete lack of meaningful follow-up from management. I sent detailed emails to the General Manager regarding the safety issue and the inappropriate staff behavior, but received no response to date. The operations manager promised to write an apology letter, but to date, we received none. This was not simply a minor service issue. A hotel elevator malfunction involving a guest recovering from surgery should have been treated seriously, with empathy and professionalism. Instead, we felt dismissed, blamed, and disrespected throughout the process.

It was a really nice place. Beautiful views. We had friends all traveling into the city. And it was really annoying to have to pay to have our friends come around. Even if we wanted to quickly grab something from the room they weren’t allowed inside without a notable double digit payment. Kind of insane. We had a little mishap with booking excursions. The price at the hotel and the price at the location were different. So maybe verify before you pay. The map makes it seem like you could walk into the center of city. But it’s actually not that close since this is at the top of a pretty high hill. But a really quick Uber solves that problem. But you’ll have to do it every time. Pretty solid stay all around

Dans l’ensemble tout était très bien. Cependant légère odeur d’égout dans la salle de bain de notre suite. Petit déjeuner style buffet est excellent. Possibilité d’obtenir sur demande des petits déjeuners « sur mesure » style omelette, bacon , œufs miroir, pains multigrains ect.. et ce sans extra. Service rapide et efficace.

Si quieren pasar unos días relajados en un lugar con gran ubicación y una atención muy personalizada donde todo el personal sea amable y busque atender de la mejor manera, se los recomiendo ampliamente. Disfrutamos mucho nuestra estancia

I’m not sure why this place has good reviews — it was very run down. I booked the junior suite and there was a horrible smell in the room. I tried to overlook it but the next morning I went to go take a shower and when I opened the shower door I almost threw up from the smell. There was definitely something rotting in the pipes. The rest of the hotel also had a mildew smell and the common areas were very damp. Finally, the breakfast was a buffet included in my stay, but I was being chased down for a tip by the staff who insisted I return to my room to get my credit card if I didn’t have cash to leave a tip. I am very diligent about tipping but didn’t expect to be pressured to leave one at a buffet. This place was not worth the price nor did it reflect the high quality represented in the reviews or photos. There are far less expensive hotels in the area that are much cleaner and better maintained.