I recently stayed at Sheraton Ottawa with my family, expecting a comfortable and enjoyable experience, but unfortunately, it was quite disappointing. The room condition was below expectations, and the washroom was clogged, which caused a lot of inconvenience during our stay. Moreover, the room service was slow and unresponsive, which added to the frustration.
Considering Sheraton’s reputation, we were hoping for better cleanliness, maintenance, and customer service. I sincerely hope the management takes this feedback seriously and works on improving facilities and service quality to ensure a better experience for future guests.