This hotel withheld €150 on our credit card for a one-night booking on December 23rd and on 1st January 2023 they STILL have not released it. We spent nothing, we incurred no charges, and yet they won't release our funds We now have to report them to IHG. We've stayed here a couple of times passing through on our way to our house in Italy, and we figured it to be a good, convenient stopping point. The first time was fine. This time, they were all over the place, the guy on reception didn't have a CLUE what he was doing, he couldn't even tell us if our Diamond Elite status covered breakfast, and there was no offer of a welcome drink, welcome points, or any help at all. I couldn't even get him to understand what a shower cap was!! It was absolutely dreadful, and the fact that they still haven't released the deposit they took from us for no good reason is proof that they are an absolute nightmare, and we will NEVER!!!!! stay there again.
滿意
47 評價