Hotel is very nice. Lots of activities (e.g., tennis, gym, pilates, yoga).
Service and food could be better.
Breakfast and Dinner are served as buffet. Dinner can also be in one of their separate restaurants which offer a la carte menu. Restaurants needs separate reservation and we needed to wait two days to get a spot. Buffet food is not the best if I need to judge but it’s something subjective.
Service level is good but not great. Something we also experienced in another hotel on the island.
Hotel has created their own beach which is a kind of bay. So if you are looking for a perfect sand beach, just be aware.
Rats in restaurant
On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome.
The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice.
We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food.
The only concession we were offered was to not pay for the remaining nights that we would not be staying for.
Really disappointing. On hindsight some things we would add about the whole experience:
- Not a 5 star in terms of food, service or cleanliness
- Staff really hit and miss - some very friendly some really rude and unhelpful
- Rooms didn’t feel clean
- Food was average - nothing felt fresh including breakfast
- Quite stingey with water - water not replaced within our room (had to ask for it)
We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.
Excellent séjour au Coral Azur !
Petit déjeuner et dîner très variés, plats excellents !
La piscine est très agréable, et les plages sont à quelques minutes de l’hôtel. Bravo pour l’animation en journée et les soirées très conviviales. Le personnel est toujours à l’écoute. Un grand merci à l’équipe.
Nous y retournerons avec grand plaisir !
挺好的,環境不錯,中文管家入住時候幫着介紹酒店,後來沒有看到,不過他也留了聯繫方式可以找到他,我們英文還過得去就沒有再麻煩人家。酒店環境很美特別喜歡這個室外洗澡區,就是酒店因為是森林環境會有大蟑螂,看到2次。後來在其他酒店沒有看到(>﹏<)。像我這種特別怕蟲子的不適合單獨入住,在有家人陪伴下還是不錯的。早餐可以去自助餐廳和法餐廳,法餐廳種類少些不過就在海邊。酒店有自己的停車區。酒店離着植物園和super u 大灣開車都不算遠
訪訪客用戶Einrichtung etwas in die Jahre gekommen. Das Frühstücksbuffet war reichhaltig, aber für ein Viersternehotel könnte dies schöner gestaltet werden. Das Bootshaus mit der Möglichkeit der Wassersportaktivitäten ist gut geführt und die Möglichkeit des angrenzenden Tauchshops erweitert die Möglichkeiten für weitere Aktivitäten.
Als Gäste hätten wir gern für eine Nacht verlängert. Trotz dreimaliger Anfragen erhielten wir kein Angebot, obwohl das Hotel mehr als halb leer war. Und in täuschend insbesondere, weil das Hotel sehr gut mit Personal ausgerüstet ist.