不知道為什麼這個酒店會有這麼高分,酒店外面在裝修,沒人提醒,睡午覺的時候還被嚇了一跳。房間很小,床也很小,除了衞生間是一個亮點算大的。房間有一股味道。早餐很少應該有隱形菜單沒人提醒,餐桌上放着收費的菜單。前台在頂樓很不方便。離火車站不近,如果你拖着箱子建議還是打車。曼城本身就不是很大。
退房時還被收取了一筆discretionary accommodation service charge 7.63英鎊,在讓攜程追回!目前沒有結果。
不推薦!
住宿方回覆: Dear SOPHIERZHANG ,Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We also appreciate your comments on the room size, amenities, and breakfast options. We continuously strive to improve, and your insights will help us enhance our guest experience.We truly value your feedback and are sorry that we did not provide the experience you were hoping for. Best regards,Hotel Gotham Team
PJ traveling
行政俱樂部房
入住於 2025 年 1 月
夫妻/情侶出遊
5 則評論
8.5/10
很好
發布於 2025 年 2 月 14 日
It’s showing a little wear and tear such as water damage to woodwork in bathroom. Dusting could be better and polishing of reception desk and lifts needs to be maintained better. Downstairs looks messy Just doesn’t feel 5* or luxurious anymore. Room service was hit and miss, basics overlooked. Did not feel like you were in a special hotel now
翻譯
住宿方回覆: Dear PJ traveling,Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience did not meet the standards you expected, and I completely understand your disappointment. We take your comments seriously, particularly regarding the condition of the facilities, housekeeping standards, and inconsistency in room service.Please be assured these concerns have been shared with the relevant teams for immediate review and action. We are committed to restoring the high standards our guests expect and deserve, and your feedback is invaluable in helping us achieve that.Kind regards,Bilal HassanFront Office Manager
I thought this hotel looked lovely and would be an ideal stay for my wife and I in the centre of Manchester.
I can honestly say that this is one of the best hotels i have stayed at in the UK. The service was 1st class from all members of staff throughout the hotel. The food was fantastic, i would definitely recommend dining in the restaurant. The bar area and rooftop option is superb with a great atmosphere. The suite we stayed in was top class.
No complaints at all, and i will certainly be staying at the Gotham hotel the next time i'm in Manchester
Beautiful hotel with great room and facilities in a fantastic location. Service was painfully slow at breakfast and the waiters were inefficient and lacked urgency.
An amazing hotel with amazing staff. Cannot recommend this hotel highly enough.
翻譯
住宿方回覆: Dear Guest User,Thank you for your wonderful feedback! We’re thrilled to hear that you had such an amazing experience with us and that our team made your stay special. Your kind words mean the world to us, and we truly appreciate your recommendation.We can’t wait to welcome you back to Hotel Gotham for another fantastic stay!Best regards,Hotel Gotham Reception Team