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艾瑪爾大飯店
3.8/511 評價

艾瑪爾大飯店

麥加|距離麥加聖寺1.15km
This has been the worst experience and hotel I have ever been to. Me and my husband came to stay here as part of our umrah package deal. We arrived at the hotel and were sat waiting for over 3 hours due to complications with our booking which was primarily due to the fault of our travel agents. However, members of staff at the hotel were not willing to help the situation considering we had landed from a flight and it was now late evening. Whilst we were dealing with the situation of sorting out our booking a member of the booking office advised that we pay for a night ourselves on top of what we had already paid and that by the following day the situation would be sorted. The following morning we met with the service manager who we went to ask for a refund as the extra night we had paid for was not needed due to our booking being fixed the previous night by almost midnight. We tried explaining that we didn’t want to pay for the extra night however that is what was advised to us by the booking staff the night before who stood there quietly as if he wasn’t the one who told us to do so. The service manager was the most disrespectful individual I have come across telling us that he wouldn’t issue a refund as it wasn’t the fault of the hotel. There had been extra complications arising as there had now been 3 bookings under our name by the following morning no fault of our own but now miscommunication between travel agents and the hotel. Whilst I was trying to explain the situation the service manager asked that I be quiet and that he wasn’t going to listen to me. I felt berated by this person and as a result went to speak to the manager of the hotel. The manager of the hotel was just as rude and was not empathetic with the situation at all. I explained that our first time experience of umrah had been ruined by the lack of understanding and disrespect from the staff at the hotel. The manager himself was just as rude and not wanting to listen. After going to our bedroom we found that the water from the sink was brown, plug sockets were broken, tv was broken, phones were broken and shower wasn’t working properly. During our time here we had housekeeping visit us once and we had asked SEVERAL times for two days straight for extra towels, toilet roll and an iron which we got half through the trip. The breakfast was probably the only decent thing about this hotel. I wouldn’t dare to recommend this hotel to anyone.

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瀏覽用戶對麥加飯店的評價

正在尋找麥加聖寺附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
麥加艾爾瑪卡姆瑞士飯店
4.3/596 評價
在3613號住了三個晚上,參觀神聖的朝聖之旅的工作人員很棒,樂於助人,Badiul Alam,babul mian,主管farzan對我們照顧得很好。哈拉姆的觀點是最好的!!很想再次訪問這裏,從入住到退房都非常完美
麥加阿爾古福蘭薩法赫飯店
4.4/572 評價
這是一個非常戰略的地理位置,擁有各種便利設施和購物場所。
麥加埃拉夫金達飯店
3.9/598 評價
非常靠近Haram和所有便利設施。定期或按要求清潔房間。餐廳服務不錯,但選擇有限。唯一的問題是房間的大小。儘管我們知道它會更小,但沒想到會更小。沒有桌子可容納至少1個行李,由於衹有一側打開,我不得不爬到牀上。根據要求,他們將房間改為更大的房間。為了價格,我可能會再次使用它。
麥加希爾頓飯店&會議中心
4.4/550 評價
Super Impressed with everything!! Front Desk, concierge, cleaning staff and the restaurant!! They all made us feel extremely welcome and exceptional. I want to shout to the best restaurant team of the world, I have visited every continent and many many countries. This service has been exceptional.. beyond exceptional!!! Namely Chidfrul Aziz One and only Monir Islam, Nanna, Ahmed Hosein aka Mr mustache, Mr Radwan, Mr manhood, Mr Ricky, and Amir!! And Riaz.. and all the chefs and kitchen that were so accommodating us and our children.. Chef Rashad with the big smile!! Thank you everyone!! You made our trip super amazing!!!
麥加希爾頓套房
4.5/5120 評價
The hotel has a prime location close to Alharam. The Haram broadcast is a nice addition. The staff was friendly and professional. Special thanks to Mr.Ahmed from the front desk for welcoming me and my family. A thank you is also due to Mr. Akram from the housekeeping. The hotel has a direct access to the mall which is very convenient. The fruit basket was provided upon arrival. The laundry service was very quick. My stay was really comfortable and I will definitely revisit.
麥加皇家鐘樓費爾蒙飯店
4.4/569 評價
我10點到達旅館,接待處的女士告訴我們去 Omra ,回來拿房間,我是一個金費爾蒙特的成員,受到了嚴重的待遇。我們2:30回來,發現房間還沒準備好,被告知入住時間是4PM,但是在到達的一天之前,他們打電話問我什麼時候房間要準備好。每個顧客接待員都把我帶到另一個根本不實用的地方,我醒了12個小時以上,每天結束的時候,我都會把我扔到一邊。經過一番爭吵之後,我們終於找到了房間,我知道其中一個房間充滿了昆蟲,另一個房間是鄰居吵鬧的。當我打了幾次電話告訴接待處時,他們換了兩個房間,我們不得不等15分鐘才能坐扶梯。總的來說,我在這家酒店的經歷真的是 baaaaaad ,不會推薦給任何人。唯一積極的一點是,去聖地只有幾步路,除了沒有什麼值得,即使你和接待員的人說話,他們不會回答,因爲他們不聽,而我是一個黃金會員加上旅行顧問級別如果我是一個普通的客人,會發生什麼事呢?他們使我的日子變得艱難和悲慘

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