麥加Foot Locker附近住宿

We stayed at the Jumeirah for our Umrah trip. Our room was fantastic but we were so appalled by the dining service and quality of food. At breakfast, the service is terrible. The staff are unfriendly and unhelpful and the people behind the live food stations need to smile like the gentleman on the egg station. I asked 5 times for a karak chai from the start of entering the breakfast until the end; I was there for 1.5 hours and every single person I asked was unable to get me the karak. They kept ignoring and disappearing. In the end I had to remind the waiters how long I had been waiting only to be told it had run out. I was waiting for a very long time just to be told this! In the end someone did get me the karak but it was so hard to just ask for something so simple. Also every day at breakfast the tables are not set out with the cuttlery and napkins missing. Every time I ask someone for some cutlery as there isn’t any on the table and it doesn’t get replaced but again we are always ignored and have many times helped ourselves to cutlery from other tables or the station where staff store the cutlery. We got very tired of the service here and it definitely doesn’t live up to the standards of other 5 star hotels (except the hotel and room itself). The staff are very unhelpful and the kitchen staff are awful. Having come from a hospitality background, there needs to be more structure in your kitchen and managers need to stop prioritising specific tables. All guests should be treated the same. We came to the buffet dinner and we’re looking forward to a lovely meal however the food was absolutely awful quality. The lamb shoulder was so over cooked and dry. We have never tasted anything quite like it. I have attached a picture to show the quality. It was inedible. There were literally no staff at any of the service stations. We wanted some of the grilled meat and chicken and we had searched for someone to serve it to us and he took one handful of it and put it on our plates. That is not an adequate protein portion. The portion was enough to fit a tablespoon of meat. The options were so poor. Again, no table service and no napkins and cutlery. We had to keep asking for things that should have been there. We didn’t even have water bottles and the table next to us had 5 water bottles for 2 people. We were really looking forward to the dinner but it was the worst buffet we have been to for a five star hotel. Nothing was fresh and the dessert selection was terrible too. Definitely nothing 5 star about it. The pastry was old and stale and very sweet without any flavour. It’s such a shame at such a high price which does not reflect any quality at all. We were so disappointed with the stay. We were hoping to return later this year with our family but we will have to find another hotel as this is hotel is not at the standard to bring our family to. Your location, decor, room size are amazing but your customer service and quality of food really lets you down. It is such a shame as we were really looking forward to staying here again. Best, Umar Raza

位置是最好的,工作人員非常樂於助人特別是前台接待,允許我們在8.30AM做很早的入住,旅行了18個小時以上,這真的很重要。 此外,他們給我們的”聖地觀”,我們看不到卡巴,但我們可以看到人們在做塔瓦夫。 謝謝爾曼。肯定會在Mekkah第一家入住的列表酒店

Very personalized service by Mr Bunbun in Al Firdaous restaurants. What a wonderful warm friendly man who made sure we had excellent experience. Thanks God I always get hotel in Movenpick with facilities are very good and comfortable. We had an exceptional breakfast and lunch in Movenpick Restaurants. The staff in Restaurants friendly, good hospitality and most welcome. Well done to MOVENPICK MAKKAH TEAM.

We had a great stay in Adress Jabal Omar! We will be back soon, in sha Allah. The staff is very polite and helpful. Especially Roaa from the restaurant (standing at the reception). Such a sweet girl! They also think about people with special needs. Although there is a bus bringing you to the Haram, they also offer a taxi with a elevator for wheelchairs. There was a minus: we had a stay of 5 nights and 6 days, the breakfast was everyday for 90% the same. Which is a big no for a 5 star hotel.

我10點到達旅館,接待處的女士告訴我們去 Omra ,回來拿房間,我是一個金費爾蒙特的成員,受到了嚴重的待遇。我們2:30回來,發現房間還沒準備好,被告知入住時間是4PM,但是在到達的一天之前,他們打電話問我什麼時候房間要準備好。每個顧客接待員都把我帶到另一個根本不實用的地方,我醒了12個小時以上,每天結束的時候,我都會把我扔到一邊。經過一番爭吵之後,我們終於找到了房間,我知道其中一個房間充滿了昆蟲,另一個房間是鄰居吵鬧的。當我打了幾次電話告訴接待處時,他們換了兩個房間,我們不得不等15分鐘才能坐扶梯。總的來說,我在這家酒店的經歷真的是 baaaaaad ,不會推薦給任何人。唯一積極的一點是,去聖地只有幾步路,除了沒有什麼值得,即使你和接待員的人說話,他們不會回答,因爲他們不聽,而我是一個黃金會員加上旅行顧問級別如果我是一個普通的客人,會發生什麼事呢?他們使我的日子變得艱難和悲慘

非常好的酒店..房間很好很寬敞。從酒店可以看到卡巴的景色非常好。早餐絕對很棒。很好的傳播,有很多選擇。我們得到了如此多的照顧,特別是阿什拉夫先生非常非常樂於助人,爲我們提供了額外的幫助,甚至爲我媽媽詳細地照顧我們。這就是你所說的熱情好客。我的評分*****。必須嘗試像阿什拉夫這樣的人,使其他屬性與這一點不同。

很棒的住宿。我通過希爾頓應用程序預訂了兩個部分的哈拉姆景觀房。到達時間的登記準時順利-我預訂了包含早餐的早餐。我們在到達時被告知早餐時間和位置。我們還被告知每三分鐘就有班車去聖地。房間很寬敞,浴室也很大。早餐很棒,包括麪包店、雞蛋站、水果和其他各種熱/冷項目,包括亞大陸的選擇。我們被薩達姆照顧一個非常好的人。客房部很快,高效,非常好工作人員總是微笑。我們在一樓的咖啡館裏使用了幾次甜點或熱飲料。一切都很好。房間裏提供水瓶。房間裏也裝有冰箱的熨斗/板。還有一個揚聲器,你可以聽到來自哈拉姆組織的贊。班車很好-每次我們下車時,總在沒有太多等待的情況下離開。開車幾分鐘到哈拉姆,然後步行兩/三分鐘即可到達清真寺。如果你想的話,可以從酒店步行到哈拉姆,大約10分鐘。從哈拉姆回來有點困難,因爲這是上坡。萬豪酒店和希爾頓會議中心酒店都在步行距離之內,從這三個酒店的所有班車都停在同一地方,所以很容易在返回酒店的路上趕上他們中的任何一個,穿過安靜的道路到你的酒店不需要等待雙人樹穿梭機,雖然總是有一個非常快。總的來說,這是一個非常好的住宿,我會推薦它。還有一個非常好的酒店入口...

房間入住很好,城市景觀很棒,公交服務很好,因爲公交車是新的,運行24/7,WIFI也不錯。乾淨衛生,工作人員行爲也不錯。酒店很大,所以很忙,但一切都很順利

這是我第一次在這家酒店短暫停留。從我開始在前台接待的旅程中,與“賽義夫”先生及其熱情的歡迎和持續的微笑,通過寬闊的,乾淨的房間,新的傢俱和許多設施,管家“Samy”的良好服務,路過最體面,支持和樂於助人的餐廳經理;“Taher”先生和他的專業團隊,再次在前台結束,熱情的“再見”Abd AlRahman先生。從我的角度來看,除了酒店離“聖地”遠,是麥加最好的酒店之一。

留在這裏,爲烏拉。 服務不錯,每30分鐘有免費班車。 而且從酒店到清真寺聖地的距離只有10-15分鐘。 酒店內的設施非常棒。 有熨斗和吹風機。 大堂的電梯也很多,所以我們不必等其他猜測