麥加賈巴爾奧馬爾希爾頓逸林飯店(DoubleTree by Hilton Makkah Jabal Omar)

Unfortunately cleanliness wasn’t good, location not near to haram (although they have a shuttle bus). First, they gave me a room equipped for handicapped people, and when I asked why? They said it’s based on trip.com request! The room was annoying for me. When I refused the room and insisted on changing it, they provided me with another but there was broken glass on the carpet and pillows smell wasn’t good.

It was pleasant stay with maximum service. However, not all of the elevators were working due to some technical issues which make the move up and down from the room taking longer time. This can be understandable.

Actually this is my second time staying at DoubleTree Jabal Omar and I kept forgetting to ask about the famous DoubleTree cookie at check-in! So there's no more shuttle bus provided to send you to and pick you up from Masjidilharam. I didn't mind the walking to. Just the coming back from the mosque because I had to like climb a bit. But then the next day onward, I started to go via Hilton every time I came back from the mosque. I appreciate the call I received from Ms Batoul checking if everything is ok. And I'm thankful to the Laundry team although I did not specify urgency, they sent back my clothes within 3 hours! May God bless them. The shower area floor could use better cleanliness. Perhaps suggest to your housekeeping team to use baking soda to properly clean the area or any strong cleaning materials. Or perhaps they themselves are not clear of how does a total clean bathroom look like? Overall, it was a nice stay again. I forgot to take the male officer's name who did my check-in. He was so soft spoken mashallah softer than I as a lady lol. They were very kind to let me check-in 1 hour earlier. Thank you!

Hôtel très propre, cadre luxueux, employés très agréables. Le seul point négatif est que durant notre séjour la navette emmenant au haram n'était plus disponible à cause des travaux. Des petites navettes ont été mises en place mais étaient insuffisantes pour transporter le monde qu'il y avait. Si vous allez à pied, la montée du haram à l'hôtel est très rude surtout aux heures les plus chaudes.

Everything went excellent, front deal staff are great . Housekeeping service is a little slow , but generally speaking it’s great hotel with excellent services.

Très bel hôtel à 10 min à pieds du haram mais la navette est tj pleine ( voyage debout ) et pas très propre. C’est surtout la chambre qui a posé problème , pas de sèche cheveux, pas de peignoirs, pas de chaussons, pas de cafetière , tapi de bain usagé et pas assez des serviettes , la bouilloire était sale ( déchets noirs dedans) et cassée au niveau de la poignée, le tapis de prière usagé, pas de tasses à café, les meubles sont vieillissants quand même. Nous avons fait pendant ce séjour Jumeirah et Pullman et ils sont de très très très loin meilleurs alors que ce sont aussi des 5 étoiles et devant le Haram.

The hotel itself is beautiful and bed very comfortable plus the location is close to the Haram and accessible by free bus shuttle which operates every 10 minutes. The only downside was the breakfast, it had very few items and it was the same for all the days we stayed plus some of the food was not fresh. My advice to future travellers is to not include breakfast in your package and just buy from the mall close by. You will save and get to choose.