The worst hotel I have stayed in. The rooms are dirty and dusty, there is no care taken of them and no luggage transportation services. I had to carry my own bags when entering and exiting. The refrigerator does not work. I filed a complaint from the first day I entered the hotel until the last day, they did not solve the problem. The price is very exaggerated compared to the service and care of the rooms. The air conditioning is bad, the curtains are worn out and dirty. The only thing that distinguishes is the size of the room. I will not repeat the experience again. Advice
翻譯
住宿方回覆: Dear Saer,Thank you for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you felt the welcome could have been friendlier.We regret to hear that you found the rooms dirty and dusty, and that no luggage assistance was provided, causing you to carry your bags yourself. We also apologize for the inconvenience caused by the refrigerator not working despite your repeated complaints, as well as the poor air conditioning and worn curtains.We appreciate your honest feedback regarding the value for the price paid and the overall condition of the rooms. We understand your disappointment and sincerely apologize for the negative experience. Your comments will be shared with our team to improve our services.Thank you again for your feedback, and we regret that we did not meet your expectations.Regards, Lisa
住宿方回覆: Dear Guest,Thank you for your feedback. We are glad you enjoyed our location and spacious rooms. We look forward to welcoming you back soon.Best regards,Md Didar Alam
Woyilukanguoqianshanhewanshui
標準雙人床房
入住於 2024 年 4 月
家庭出遊
5 則評論
9.5/10
極佳
發布於 2024 年 5 月 12 日
酒店不錯,環境優美,就是倫敦腔聽不懂
住宿方回覆: 尊敬的客人,感謝您留下您的評論。我們很高興您喜歡我們的住宿。我們期待您的光臨。最好的問候,MD Didar Alam
住宿方回覆: 尊敬的客人,感謝您留下您的評論。我們很高興您喜歡我們的住宿。我們期待您的光臨。最好的問候,MD Didar Alam
訪客用戶
標準雙人床房
入住於 2025 年 5 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2025 年 6 月 16 日
Amazing place to stay. Good environment .
Definitely will come again.
翻譯
住宿方回覆: Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed the amenities, cleanliness, surroundings, and service during your stay.It’s great to know you had such a positive experience and that you plan to visit us again. We look forward to welcoming you back soon!Best regards,MD Didar Alam
住宿方回覆: Thanks for your review! I hope you enjoyed your stay and I look forward to welcoming you back soon.Kind Regards,Pierluigi ToscanoFront Office Manager
訪客用戶
豪華特大床房
入住於 2025 年 2 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2025 年 6 月 3 日
Great location lovely hotel and welcoming staff
翻譯
住宿方回覆: Dear Guest,Thank you very much for your kind words. We are delighted to hear that you enjoyed our great location, lovely hotel, and welcoming staff.We truly appreciate your feedback and look forward to welcoming you back on your next visit.Best regards,MD Didar Alam
住宿方回覆: Thanks for your review! I hope you enjoyed your stay and I look forward to welcoming you back soon.Kind Regards,Pierluigi ToscanoFront Office Manager
M479416****
標準雙人床房
入住於 2023 年 12 月
夫妻/情侶出遊
6 則評論
8.0/10
很好
發布於 2024 年 1 月 6 日
房間床有點臟,被套有污漬,其他的都挺好的,位置也不錯,比較推薦
住宿方回覆: Thanks for your review! I hope you enjoyed your stay and I look forward to welcoming you back soon.Kind Regards,Pierluigi ToscanoFront Office Manager