倫敦Cavendish Rowe附近住宿

肯辛頓高街假日酒店的服務非常出色。所有的員工都很棒，但其中的一位員工因其出色的服務而受到認可。 SAM（助理經理）是一個非凡的人，從走進酒店那一刻起，我就感到賓至如歸。我因公出差，並要求我的公司將我預訂到這家酒店，因為客戶服務熱情。山姆竭盡全力確保我住下來，並把我和其他客人當作回家一樣對待。每次回來時，Sam總是以名字問候我，這簡直令人難以置信。當他看到是我的那天以後，他確保我要住的房間對我來說很舒適。山姆確實為客戶服務設定了標準，我一直期待著回到肯辛頓大街假日酒店。謝謝山姆，讓我有賓至如歸的感覺。 現在進入酒店本身。房間非常好，物有所值。酒吧非常熱情。健身房和桑拿非常好。酒店的噪音很小，因為我的睡眠從未受到干擾。早餐物有所值。總體而言是一家優秀的酒店。

The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh

房間環境很好，出去玩也很方便，酒店工作人員服務都很好！很喜歡這家酒店！是在倫敦住過最好的最大的最新的酒店了！

聖母麥達谷是基爾本公園有限的服務公寓酒店,沒有餐廳,但2-3街區內有十幾個,很多優秀,很多送貨。他們晚上不會把薄荷放在枕頭上,但有很多蓬鬆的枕頭和額外的毛巾。比我妻子知道要做什麼的方式更多。3個街區內有很多公共交通選擇。(地下、地上和巴士) 進入倫敦大部分地區快捷方便。1/2 區塊內有星巴克、樂購(小雜貨店/營業較晚)、圖書館。約2個區塊內有M&S Food、Boots/Pharmacy。房間寬敞舒適乾淨,在一個優秀的街區,我在這裏住了多次,家人一直期待回到這裏。

Incredible stay in a beautiful apartment. Staff were top notch, really helpful and kind. Was perfect for our stay! Highly recommended if you are looking for easy access to central areas, and a comfortable stay in a homely space. Will certainly be back on our next city break. Thanks Sanctum!

非常好 入住的體驗方方面面都非常好 很滿意 很喜歡

攜程標五星，價格相比於倫敦諸多大名鼎鼎五星便宜近半。房間配了博世洗衣機很棒，隔音也不錯。禮賓部和餐廳人員的服務不錯。 前台的某些服務人員給予差評。完全沒有服務態度，12點到提前checkin，等到三點回來拿房卡時居然告訴我沒打掃完讓我們等着，説後面把房卡拿給我們。然後等到排在我們身後一長串人都辦理完入住了還沒給我送來，實在等不住了去找，才輕飄飄地遞過來早就搞好的卡。在房間打前台電話要牙刷，接通後第一句話還沒説完就毫無徵兆得留下一句等會打回來就掛了，也沒有回電。住廉價酒店都沒碰到過掛客户電話的。前台0分其他服務人員5分綜合服務給2.5分。 完全配不上五星，衹能當一分錢一分貨了。

酒店非常好 有賓至如歸的感覺 進門有concierge寄存行李很方便 給提到房間 距離塔橋倫敦塔很近 玻璃電梯很贊 早餐在時間安排和品類口感方面都非常棒 服務人員普遍熱情 記的小孩子的喜好 尤其是有位叫Ady的 第一天入住贈了好看的巧克力 紅酒 每天有still water 和 sparkling water 午餐要斟酌 點的可能好吃可能踩雷 美中不足是下訂單時沒有告知有泳池和SPA 沒有提前準備泳衣 酒店也沒有售 children splash的時間也較短 領着小孩的想和孩子一起玩水放鬆就很難 因為白天一般要逛景點 晚上想到泳池放鬆小孩可以玩水的時間就過了 早餐有個印度裔的年齡比較大的廚師做的口味可以但態度非常不友好 泳區有位短髮服務員態度較生硬 其餘的服務人員態度真的都太好了

很棒的酒店,地理位置優越。房間很乾淨,很舒服,可以看到倫敦體育場的美景。位置很棒,旁邊是巨大的斯特拉特福購物中心,地鐵站有很多地鐵線路。工作人員很友好,專業,非常樂於助人。KUDO對禮賓部工作人員,特別是納萊夫,丹妮爾和一位其他紳士(對不起!我忘了他的名字)。我妻子在倫敦被手。禮賓部的工作人員,特別是納萊夫,超越了他們的職責,幫助我們處理我們的痛苦時刻。他建議我們向倫敦警察局舉報盜竊行爲,禮賓部的工作人員也幫助我們處理被盜信用卡。我們真的很感激這些出色的工作人員爲我們所做的一切。非常感謝納列夫,丹尼爾和所有禮賓部工作人員讓我們感到如此受歡迎,並在我們逗留期間爲您提供所有令人難忘的幫助。世界需要更多像您的禮賓部工作人員這樣的人。凱悅應該爲擁有這些令人驚歎的禮賓部員工感到非常自豪。我們將來肯定會回到這家凱悅酒店,並強烈推薦給任何人!