格羅夫納套房卓美亞生活公寓

The most amazing stay ever! Visited with a group of friends and stayed in a 3 bedroom suite. Staff were so attentive and friendly. The suite had every facility imaginable. Breakfast menu was varied and as for the afternoon tea served by Razvan- out of this world experience. Highly recommend!

This was our first time staying at this elegant boutique hotel so honestly expectations were high, the room itself was spacious elegantly decorated (as you'd expect)! Comfy beds a large accessible bathroom delicious room service menu, everything you could possibly ask for in life (you'd think) but no the TV wasn't working which for a daughter who is blind with additional needs was a necessity! I can't fault the amazing staff though who tried everything to help sadly to no avail though, breakfast was everything too including a special birthday cheesecake for myself too! It was a luxurious stay but the broken tv spoiled it honestly in a hotel that size with a 5 star reputation I would have expected more......

This hotel was a major disappointment. We booked it through Amex Fine Hotels and Resorts, and it certainly did not belong in that category. The bathrooms are TINY and DARK. The rooms are old and seem more like storage units than luxury bedrooms. The service left much to be desired. Housekeeping failed to clean our rooms despite the fact that we were gone for 7 hours and requested cleaning. Overall, I would give this hotel 1 star and that’s only because it’s in a good location.

I have stayed at this hotel several times for its convenience and truly exceptional service, it used to be my favorite since 2016 and now I’m a titanium I Prefer member. My family’s next stay will be on June 28th and I wrote to them 20days ago asking if the hotel has a special offering for members on food and beverage consumption like many other hotel chains I stayed at as a titanium member. They could have just replied with a simple no we don’t, but no they just decided to ignore it completely. I didn’t get a reply until the moment. I read many comments here concerning same particular issue that IPrefer loyal members don’t really get any special privileges or treatment more than a walk in guest which is weird in the luxury hotels world. It’s a simple issue but 5 star hotels are all about little details. I felt from my last stay in Sep 23 that something has changed generally, but I really I wish my next stay will be as good as it used to be several years ago.

我們在這家獨特的倫敦酒店的住宿一如既往地是一次非凡的體驗。位於梅菲爾區公園巷和蒙特街的拐角處，位置無可挑剔。工作人員很熱情，供應餐點的超私人中庭也很獨特。套房寬敞，對於倫敦五星級飯店來說物超所值。由 Emanuele 領導的禮賓人員非常棒，新任行政總廚和經理領導下的餐飲也是一流的。對於挑剔的倫敦遊客來說，這裡是必住之地。

這絕對是一種享受！從我們進入接待處開始，禮賓人員就很棒。格羅夫納套房確實具有個人風格，在服務和“小事情”方面他們考慮到了一切。設計精美、乾淨、經過深思熟慮，具有現代感。我們的房間裡有我們想要的一切（巧克力很好吃！），設施齊全，所以如果你想要“家外之家”，那麼你可以擁有它，但當然還有額外的奢侈品;-)我不認為我會現在去倫敦休閒時去其他地方。謝謝團隊！