倫敦 OWO 萊佛士飯店

Wir waren in dem Zeitraum vom 29.12.24 bis zum 3.01.25 im Raffles The OWO in der Ministerialsuite 314. Der Standort ist genial und ruhig und alles sehr gut zu Fuss zu erreichen. Vielen Dank für das sehr großzügige Upgrade. Die Zimmergröße hat ca. 87 qm und hat zwei Bäder mit einem Wohnzimmer und ein extra Schlafzimmer. Das Zimmer war sehr ruhig gelegen. Die Klimaanlage funktionierte einwandfrei. Als Begrüßung gab es eine Flasche Champagner und Snacks. Wasser war auf dem Zimmer ausreichend vorhanden. Die Zimmerreinigung klappt sehr gut und gründlich. Es war nichts zu beanstanden. Die Einrichtung ist modern und sehr hochwertig. Deutsche Programme sind auch vorhanden. Das Restaurant Saison ist das Dinner sehr hochwertig und Service klappte auch gut. Frühstück findet auch im

Awful non accommodating disinterested customer service by the manager at the afternoon tea at Raffles OWO London on Boxing Day. We were a group of six booked for a 130pm afternoon tea at the Drawing Room on Thursday 26 December 2024. The bad customer service started the moment we stepped in. Out of the 4 tables sitting 6 people only one is occupied. The manager shows us to the one next to the main open door. I asked to be moved to the one at the other side by the till because we did not want the draught from the opening and closing of the door. Manager refuses because they may have a group of 9 people coming at the table back near the till. So I asked to be moved to the table in the middle of the room and again refuses because they wanted to keep the two tables separate in case they have other customers. I asked if it was booked but no. I asked why not other guests take the table he gave us and he said no - smirking all the way and asking in the same breath what he can do for us. I do not know what annoyed me the most - the smirking or the total refusal to accommodate guests. The guy clearly did not want to be there but the question is why they are paying him to do this job he clearly does not like. The problem here is that there is no oversight - or worst even ,if this person is supposed to oversee, then i can see why the whole team serving afternoon tea was so abominable. By the way we have been to this place twice before and it was never bad. But this is the last one - because the price tag is so expensive one cannot have such customer service. After sitting us he disappeared and apart from a couple of fleeting visits could not be seen for the rest of our stay. We stayed till 430pm not because we were mesmerized by the experience - but because food was not being served. Waitress comes to take orders and asks for allergies and my husband says he is allergic to cheese. She asks why did we not say this before. He responds that the form they sent us did not have an option to tick for cheese but only for dairy and other allergens. Further there was no free text field where we could write that he is allergic to cheese so effectively the hotel did not allow us to tell them that he is allergic to cheese. She begrudgingly says she will tell the kitchen. Teas come in slow pace. Similar for the sandwiches. At 3pm we ask for a refill. We repeat our choices twice. Food comes but one sandwich is missing from mine and she does not bring any of the order for another person on the table. We have to get up to go to the till at the other side to get another waiter to tell them that they have missed an order. Then the endless wait for the sweets starts. All staff missing from the floor. The manager nowhere to be seen but now this is the case for the waitress as well!!!! Either the whole hotel is understaffed on Boxing day or the staff is taking the day off because no one is checking them!!! The table they refused us remains empty all the time we were there.