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米拉克飯店  高級
4.2/570 評價

米拉克飯店 高級

Center District|距離Emonska hiša0.23km
Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

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瀏覽用戶對盧布爾雅那飯店的評價

正在尋找Emonska hiša附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
萬達都會度假村 - 設計飯店系列
4.3/578 評價
簡直就是我能想象到的最好的酒店體驗。不僅地理位置完美,房間舒適,很乾淨,而且樓下有華麗的屋頂游泳池和甲板,還有一家很棒的餐廳。在房間的價格是超值早餐(至少美國標準)。我們不敢相信我們得到了一個服務員坐下來的早餐,與房間的價格。這真是相當的享受。除了便利設施,我們處於一個有點粘性的情況,前台工作人員幫助我們克服了一切。他們是如此的善良和友好,我們感到完全被照顧。我對這家旅館和在那裏工作的人說不出足夠的好話。一流的!
伊莫尼克飯店
4/564 評價
這是一家位於盧布爾雅那歷史悠久的中心中心的非常好的小酒店。我們位於後面附件的房間寬敞,設備齊全,適合三星級酒店。工作人員幫助我們組織了負擔得起的停車位(盧布爾雅那不容易!),併爲我們找到了一家餐廳(許多人因爲 Covid 危機而關閉)。一個非常愉快的住宿
薩克斯旅館
4.1/52 評價
這是我第一次在旅館的經歷,但我真的很喜歡它,我有私人房間,有共用浴室,非常舒適,位置非常好,我必須向前台提及,前台非常友善,樂於助人,也熱情好客。這對我來說完全沒問題
維拉特斯洛娃民宿
4.3/528 評價
Good choice for one night sleeping in the quiet, nice, beautiful neighbourhood of Ljubljana. Must say this is our first time in any hostel. Simple clean room, not happy that it was downstairs, like basement, with specific smell, but it was the matter of price and it was ok for one night sleeping.Lovely staff....kind and polite...excellent way of dealing with free parking on the street( thay pay parking ticket for you if there is no place in their backyard).Big surprise was great breakfast!
麗居飯店
4.4/555 評價
L'hotel si presenta bene, per qualità materiali e struttura (letto e doccia da 10 e lode) peraltro in posizione fantastica direttamente sul canale. Il bagno è molto confortevole Ma ... sia il bagno che la camera sono ciechi (in tutto non più di 15 mq) e se aggiungiamo che la camera , doppia , è più piccola della camera di un traghetto, questa soluzione può andar bene se di transito e per non più di una notte. Aggiungo l'aspetto più IMPORTANTE. La struttura è stata selezionata con filtro ”colazione inclusa” , e l'applucazione lo estrae e propone ma direi ... in modo fuorviante, in quanto prevista come servizio a pagamento al ”modico” prezzo di €20,00 a persona (eravamo in 6!). A mio avviso trattandosi di un H4stelle il fatto che esista possibilità di colazione sarebbe scontato e non dovrebbe comparire tra le offerte ”colazione inclusa” Ultima segnalazione. Non esiste DEPOSITO BAGAGLI, lasciati nella hall praticamente all'ingresso. Personale gentile e accogliente. Hotel pretenzioso, che crea aspettative ... in parte ”deluse”
維拉埃莫納
4.6/56 評價
一切都很好

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