住宿方回覆: Estimado Sr. Kisanpi,Nos gustaría agradecerle por elegir EPIC SANA Lisboa Hotel para su estadía. Estamos muy contentos de que hayas disfrutado de nuestro hotel y servicio, y tenido una gran experiencia con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Saludos cordiales,Olivier Mencucci,Diretor General.
Olga Zhadan
豪華雙人房
入住於 2025 年 6 月
夫妻/情侶出遊
6 則評論
10/10
超棒
發布於 2025 年 8 月 7 日
很棒的飯店!早餐很棒!房間、服務和泳池我都很喜歡!地理位置優越。我還想再來這裡
原文以 Google 翻譯
住宿方回覆: Dear, Ms./Mrs. Olga Zhadan,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback. In addition to the bold decoration and privileged location, we invest in providing our guests with excellent service.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are lookig forward to welcome you soon for more EPIC moments.Best Regards, Olivier Mencucci,General Manager.
住宿方回覆: Dear Guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback regarding the breakfast, we hope we can provide you with more delicious options next time! Best Regards,Olivier Mencucci,General Manager.
住宿方回覆: Dear Lei Lei,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
住宿方回覆: Dear guest Diannaoxiong,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
住宿方回覆: 親愛的 여행하는 로비니,我們非常感謝您選擇我們的 EPIC SANA Lisboa Hotel。我們希望您下次光臨!
M521711****
豪華雙床房
入住於 2024 年 6 月
夫妻/情侶出遊
22 則評論
8.0/10
很好
發布於 2024 年 7 月 8 日
挺好的, 我們在這裏住了四宿, 沒想到里斯本這麼好玩,很多景點,很多好吃的東西,hop on hop off一共五條線路,酒店spa價格表如圖
住宿方回覆: Dear Guest,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.
住宿方回覆: Dear guest,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the suggestion. It is through guest feedback such as yours that we can continue to enhance and improve upon our experience for all of our guests. We hope to see you soon. Best Regards, Olivier Mencucci,General Manager.
住宿方回覆: Dear Guest, We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were saddened to read that your experience with us was not enjoyable as you expected. We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,Olivier Mencucci,General Manager.
住宿方回覆: Dear guest,We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.Since these reports aren´t common at all and do not match our service standards we would like to know if you had the opportunity to talk with someone of our team for help you and improve in a real time your experience.In any case we will share your comments with the hole team and have will most definitely embark upon a process of quality improvement and in-house training, which will limit similar future failures. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci,General Manager.
Francony Milengo
豪華雙床房
入住於 2024 年 7 月
夫妻/情侶出遊
92 則評論
10/10
超棒
發布於 2024 年 8 月 17 日
Perfect hotel
翻譯
住宿方回覆: Dear Mr. Francony Milengo,Thank you for the preference shown towards EPIC SANA Lisboa Hotel and the willingness to let us know your opinion about our service.We are looking forward to welcome you soon for more EPIC stays.Kind regards,Olivier Mencucci,General Manager.
住宿方回覆: 尊敬的客人,
我們衷心感謝您選擇 EPIC SANA Lisboa Hotel 的住宿。
我們很高興您喜歡我們的酒店和服務,並與我們一起度過了愉快的經歷。
我們真誠地希望將來能再次歡迎您。
親切的問候,
奧利維爾門庫奇,
總經理。
匿名用戶
豪華雙人房
入住於 2025 年 5 月
商務出差
290 則評論
8.0/10
很好
發布於 2025 年 9 月 8 日
來轉機就隨便住住,也不是什麼特別好的賓館,價格還不低,普普通通。
住宿方回覆: Dear guest,Thank you for the preference shown towards EPIC SANA Lisboa Hotel and the willingness to let us know your opinion about our service.Hope to receive you again to provide you an EPIC stay with EPIC experiences.Kind Regards,Olivier Mencucci,General Manager.
訪客用戶
豪華雙床房
入住於 2025 年 4 月
商務出差
3 則評論
10/10
超棒
發布於 2025 年 7 月 21 日
Very professional and convenient. Kind and smiling staff. Thank you!
翻譯
住宿方回覆: Dear Guest User,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.It is absolutely delightful to read your high praises of our team! Your compliments and kind feedback are greatly appreciated and we will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.
匿名用戶
豪華雙人房
入住於 2025 年 5 月
商務出差
4 則評論
9.0/10
滿意
發布於 2025 年 8 月 12 日
C’était excellent, le service a été excellent. Le personnel est souriant et a l’écoute
翻譯
住宿方回覆: Cher Anonymous User,Nous vous remercions d'avoir choisi l'EPIC SANA Lisboa Hotel pour votre séjour. Nous étions très heureux que vous ayez apprécié notre hôtel et notre service et cela a été une expérience formidable avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau dans le futur. Cordialement,Olivier Mencucci,Directeur-Général.