佳藍汶萊度假村的評論

住宿方回覆: Thank you for your review and for being our guest! After checking with our team, on that day we are fully book and we do not have other room types as well. Unfortunately we could not spare any rooms and our GSA has apologized for this matter, perhaps language was a barrier as well. Please accept out apologies and we hope to see your return after we have renovated some parts of the hotel to see and feel the difference at Nexus Resort & Spa Karambunai.Best RegardsJames HangGeneral ManagerBest RegardsJames HangGeneral Manager

住宿方回覆: Dear Guest, Thank you for your detailed review. We’re glad you enjoyed the beautiful beach, peaceful environment, and unique wildlife surrounding the resort. Your feedback on the room conditions and facility maintenance is valuable, and we’ll certainly take it into consideration as we continue to make improvements. We understand that location and transportation can be a factor, and we appreciate you highlighting it for future guests. We hope to enhance your experience even further should you choose to visit again.

住宿方回覆: Thank you for your review and for being our guest! We are glad that yo u have enjoyed that nature and the splendour of Karambuani area!We hope to see your return to Nexus Resort and Spa Karambunai in the near future.Best RegardsJames HangGeneral Manager

住宿方回覆: Dear Guest, Thank you for choosing our resort and for sharing your thoughtful review. We’re so pleased to hear that the room environment exceeded your expectations and that you enjoyed the spacious and clean accommodations. Our team takes great care to maintain a comfortable stay for our guests, and it’s wonderful to know that you appreciated it.We’re glad you embraced the natural beauty of the resort—the expansive lawns and long coastline truly make it a special retreat for those seeking tranquility. The humid seaside climate can sometimes influence the atmosphere indoors, but we appreciate your understanding and will continue to explore ways to enhance the overall experience.Your insight about the resort being best suited for relaxation rather than fast-paced travel is spot on. It’s a place designed for guests who enjoy unwinding in nature, and we’re happy you found it to be the perfect escape. We hope to welcome you back for another peaceful getaway in the future!

住宿方回覆: Dear Guest , Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the natural surroundings and the opportunity to see wildlife right from your accommodation—our unique location is something we take pride in.It’s great to know that our team was able to assist you efficiently and that you found the service friendly and well-balanced. We aim to create a relaxed and comfortable atmosphere for all guests. We also appreciate your recognition of our efforts to provide a welcoming experience for elderly guests.We’re pleased that you and your parents had a memorable and enjoyable stay. We look forward to welcoming you again in the future!

住宿方回覆: 親愛的 Quest，非常感謝您的客氣話並花時間分享您的經驗！我們很高興聽到您在我們這裡過得愉快。我們的團隊努力確保每位客人都感到受歡迎和受到照顧，知道我們成功地讓您的訪問變得特別，我們感到非常高興。如果我們可以做些什麼來讓您未來的住宿更加美好，請隨時告訴我們！

住宿方回覆: Dear Guest, Thank you for sharing your experience with us! We're delighted that you enjoyed the unique charm of our garden rooms and the breathtaking views they offer. It’s great to hear that you had a relaxing time at our pool and beach, and that the resort’s natural surroundings and wildlife added to your stay.We appreciate your feedback regarding the room facilities and hygiene. Ensuring a comfortable and well-maintained environment is important to us, and we continuously work on improvements. Your insights will help us enhance our guests' experiences.While our location offers a peaceful retreat away from the city, we understand the dining limitations and always strive to provide convenient options. We’re happy to assist with takeout recommendations or any other arrangements to make your stay more enjoyable.We hope to welcome you back for another memorable stay!

住宿方回覆: Dear Guest , Thank you for taking the time to share your detailed review. We're glad you felt at ease upon arrival and enjoyed the stunning suburban setting, beautiful beaches, and our swimming pool along with the Chinese restaurant. Your feedback on the outdoor amenities and overall environment is greatly appreciated.We also value your insights on the room conditions and in-room amenities. Your observations regarding the room's dampness, the TV and bathroom fixtures, and the network quality provide us with important points to consider as we work to enhance the guest experience. We recognize that the resort experience can differ based on personal preferences and the specific focus on a seaside retreat.We look forward to welcoming you back and ensuring that every aspect of your stay aligns with your expectations.

住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback about your stay at Nexus Resort & Spa Karambunai.We’re delighted that you appreciated the resort’s natural beauty, including our towering trees, private beach, and the unique wildlife that surrounds the property. These elements are indeed what make our location truly special and memorable.Regarding your observations about the rooms and facilities, we acknowledge that some areas reflect the charm of an older property, and improvements are continuously being made to enhance the guest experience. While newer rooms are available with updated features, we understand that preferences can vary, and your insights will help us refine our offerings further.As for the resort’s location, its serene and remote setting is designed for those seeking a tranquil retreat. However, we understand that accessibility and service response can influence the overall experience, and your input will be taken into consideration as we plan future enhancements.We’re grateful for your kind words about our staff, as their friendliness and dedication are key to creating a welcoming atmosphere for all our guests.Thank you once again for your feedback, and we hope you left with some cherished memories of the resort’s stunning environment.

住宿方回覆: Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the resort’s environment and found the check-in and check-out process smooth. It’s also great to know that you explored the activities available at our sports center.Regarding your concerns about hygiene, we want to assure you that our housekeeping team follows strict cleaning protocols. Linens are always changed, and rooms are thoroughly cleaned and sanitized before every new check-in. While we maintain high cleanliness standards, occasional stray hairs may come from guests’ luggage or belongings after cleaning, but we are committed to ensuring our rooms are as pristine as possible.We appreciate your feedback and will continue refining our services to provide the best possible experience. We hope to welcome you back for an even better stay in the future.

住宿方回覆: Dear Guest , Thank you for sharing your detailed feedback! We're glad to hear you enjoyed the natural landscape, the grandeur of our public buildings, and the tranquil atmosphere with the wildlife. It's also great to know you had a relaxing experience at our massage facility and appreciated the beach. We value your comments about the dining experience and room conditions, and we'll take them into account for future improvements. We hope to welcome you back for another memorable stay!

住宿方回覆: Dear Guest , Thank you for your detailed and thoughtful review of Nexus Resort & Spa Karambunai! We’re thrilled to hear that you enjoyed the stunning environment, lush tropical surroundings, and unique wildlife that make our resort a special retreat. It’s wonderful to know that your family had a fantastic time exploring the rainforest, engaging in activities, and making the most of our pools and beach. Your appreciation for the warm hospitality of our staff is truly rewarding, and we’re glad they contributed to your positive experience.We also appreciate your constructive feedback regarding the room facilities and dining options. While our resort retains its classic charm, we are always looking for ways to enhance guest comfort, and your insights help us in our continuous improvements. We will also share your thoughts on the restaurant experience with our culinary team to refine our offerings and service efficiency.It’s great to hear that you found your stay to be a valuable experience, and we hope to welcome you back for another memorable getaway in the future!

住宿方回覆: Dear Guest , Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our service satisfactory, and we’ll be sure to pass your kind words along to James—he will be thrilled to know he made a positive impression!We appreciate your feedback on the room facilities. While we strive to maintain the unique Borneo cultural charm in our décor, we understand that certain areas could benefit from updates, and we are continuously working on enhancements to improve guest comfort. We’re glad that our team was able to upgrade your room promptly to ensure you had a pleasant stay.It’s wonderful to know that you enjoyed the natural surroundings and the rich wildlife our resort has to offer. Our team takes great care in maintaining the beach, and we share your concerns about littering. We encourage all guests to help us preserve the beauty of the environment, and we will continue our efforts to keep the area clean and pristine.Regarding dining, we’re happy that you found the variety of food options satisfactory. We always aim to offer a diverse selection to cater to different tastes, and we appreciate your insight as we continue to refine our culinary offerings.We hope you had a truly memorable stay and that we’ll have the pleasure of welcoming you back for another relaxing getaway in the future!

住宿方回覆: 親愛的客人，非常感謝您花時間分享您的詳細評論！我們很高興聽到您喜歡度假村的整體環境，以及衝浪和沙灘車等各種娛樂活動。很高興得知您充分利用了大陽台並可以在海浪的舒緩聲音中放鬆身心。我們也記錄了您對晚上熱水的回饋，並將努力改進，以確保您始終獲得舒適的體驗。我們非常感謝您對我們服務的讚美以及您在請求水時得到的快速回應。我們努力提供最好的服務，特別是在旺季。