We booked this room a year ago for a king size bed
We were given a handicapped accessible room with a full size bed
Not a king as booked not even a queen but a full size bed
Thank goodness we are not handicapped for the bath room slide door was so hard to move and we were surprised that the chair in the room was very very heavy to move
The room is large enough to hold a queen with still allowing 36” clearance but they choose to use a full size bed
The stafff blamed the lack of king bed on the booking service (********** and or ******* ) and there was nothing they could do
They did reduce the price of the room but that’s not the point I paid for what I wanted which was a king
I haven’t slept in a full size bed in over 30 years
It was uncomfortable and tight quarters
翻譯
Erhan
入住於 2023 年 8 月
夫妻/情侶出遊
3.0/5
發布於 2023 年 8 月 27 日
We were disappointed with Sheraton Anchorage. Firstly,
In terms of its location, it is a bit removed from downtown. We had to walk for around 15 minutes.
Also, the hotel was old. The rooms were dark and its furniture was run-down.
Moreover, when we checked in, we were told that housekeeping service was every three days but if we asked for it, it could be daily. We did that but we had to repeat our request every day because they either forgot or the sevice was incomplete. That was quite annoying.
Lastly, breakfast was way below average. Everything was tasteless. Waffle was soggy, etc, Sorry about this negative review but it was a negative experience for us. People in the reception was responsive, though.
翻譯
Allison
入住於 2023 年 8 月
其他
3.0/5
發布於 2023 年 8 月 16 日
The overall facility was nice, spacious, clean and had good amenities. The location was slightly away from downtown (still walkable) and had a few questionable characters around. The building did require your room card to get in on side entrances for security. In the room, the beds were comfortable. The bathroom was quite outdated but the shower had great water pressure/temp. They didnt refill the bodywash and only offered 1 tiny bar of soap for handwashing.
When we arrived at our room there was confusion at the front desk about which room was our reservation. We got keys but they didnt work twice. Then the cleaning people had left behind items in the room. Then someone else's luggage was delivered to our room. The front desk sorted it out but it wasnt the best first impression. Overall, for the price I wasnt overly impressed.
翻譯
Katharine
入住於 2023 年 9 月
家庭出遊
4.0/5
很好
發布於 2023 年 9 月 1 日
Enjoyed my stay here. Staff was very nice at both check in and check out. Room was clean and tidy. Hotel looked fantastic. My only complaint is room was a tad small. Was fine for two people but would not work for large families.
翻譯
Viola
入住於 2023 年 8 月
家庭出遊
3.0/5
發布於 2023 年 8 月 15 日
We had breakfast buffet coupons. We had to wait 20 minutes to be seated because there were only two wait people. Why did we have to wait went we were having the buffet and clean tables were available?
Staff at desk were not very friendly.
翻譯
Louise
入住於 2023 年 7 月
其他
3.0/5
發布於 2023 年 7 月 31 日
Hotel needs upgrading. Furniture is damaged. Housekeeping service is limited and on demand, only. Food service limited to one restaurant and a pantry. Would expect much better from a Sheraton at that price ($599 US per nightJ
翻譯
Tracy
入住於 2023 年 11 月
其他
2.0/5
發布於 2023 年 11 月 7 日
The room smells old and stale. The furniture is outdated. The bed was hard, and the toilet is so low to the ground. It’s hard to get up and off of.
翻譯
Sierra
入住於 2023 年 6 月
家庭出遊
1.0/5
發布於 2023 年 6 月 15 日
This property from the inside out was terrible. All the room smells so much like smoke. It’s extremely dated the area that is around. It is very sketchy.
I checked out five minutes after I checked in I was assured that I would not be charged
翻譯
Eliane
入住於 2023 年 7 月
其他
3.0/5
發布於 2023 年 7 月 1 日
Hotel antigo, decadente
Restaurantes não conseguem atender o numero de hospedes, comida e atendimento ruins. Cafe da manha fraco.
Quarto confortavel
Muito caro pelo que oferece
翻譯
Leticia
入住於 2023 年 4 月
夫妻/情侶出遊
3.0/5
發布於 2023 年 4 月 7 日
El trato del personal es excelente.
Las camas tienen un colchón viejo y con agujero deben renovarlos.
La comida en el piso 11 bien pero pudiera tener más variedad.
El desayuno bufet pues limitado en opciones
翻譯
Elena
入住於 2022 年 7 月
夫妻/情侶出遊
2.0/5
發布於 2022 年 7 月 17 日
The restaurant was not open for dinner on 2 nights of the week . Room service brought completely wrong food and explained that they were out of ingredients. Very very expensive.The front desk staff could not explain my bill.
The “Bay View” was thru the tops of downtown roofs miles away. A one night stay almost $500.
翻譯
Jeffrey
入住於 2023 年 9 月
其他
2.0/5
發布於 2023 年 9 月 8 日
Did not have daily service and did not have a shuttle to the trains