吉隆坡美利亞怡思得飯店的評論

住宿方回覆: Dear 拍照客,Thank you for sharing your detailed feedback with us. We're glad to hear you appreciated the cleanliness, spacious room, comfortable bed, and the convenience of having a mall and various dining options just downstairs. It’s also great to know that our team was able to accommodate your late check-out request.We understand your concerns regarding the parking fees and access to higher floors, and we truly appreciate your comments as they help us identify areas for improvement. As for the breakfast, we’re happy to hear you enjoyed the taste, and we’ll certainly take your suggestion into account to enhance variety.Regarding the window policy, please allow us to explain. For safety and building regulation purposes, the windows are kept locked. The signage and fine are in place as a precautionary measure to ensure the safety of all guests. However, we do appreciate your perspective and will revisit how we communicate this policy to make it clearer and more considerate.Thank you once again for staying with us. We hope to welcome you back for an even better experience in the future.Warm regards,INNSiDE by Meliá Kuala Lumpur Team

住宿方回覆: 尊敬的客人，感謝您分享您的體驗！我們很高興聽到您喜歡我們的新設施、乾淨的水質以及靠近 EkoCheras 購物中心的便利位置。我們感謝您對床單的回饋，我們很高興我們的團隊及時為您解決了這個問題。您的回饋有助於我們不斷改進，我們希望您再次光臨，享受更美好的住宿體驗！此致，吉隆坡美利亞怡思得酒店團隊

住宿方回覆: 親愛的Leong,感謝您的反饋！很高興您對我們的整潔和衞生感到滿意。期待您的再次光臨！祝賀，美麗亞怡思得吉隆玻酒店

住宿方回覆: 尊敬的客人，感謝您分享您的回饋。很遺憾，您房間的空調沒有達到您的期望。您的舒適是我們的首要任務，我們將調查此問題，以確保您未來入住時有更好的體驗。至於商場，雖然它提供各種餐飲選擇，但我們知道活動選擇可能會有限。我們也感謝您對早餐的意見，並將努力改善早餐的品種和品質。我們希望有機會歡迎您再次光臨，並為您提供更舒適、更愉快的住宿。如果我們可以做些什麼來提升您下次的體驗，請告訴我們！謹致問候，INNSiDE by Melia Kuala Lumpur 團隊

住宿方回覆: 親愛的顧客，非常感謝您的好評！我們很高興您對我們的服務感到滿意，並且喜歡酒店便利的地理位置。期待您的再次光臨，讓我們繼續為您帶來愉快的入住體驗！😊最佳問候，美利亞怡思得吉隆玻酒店

住宿方回覆: 亲爱的顾客，感謝您的反饋！很高興聽到您對酒店的位置和便利設施感到滿意，例如提供熨斗的貼心設計以及靠近MRT、餐廳和購物的便利性！我們也注意到您提到的床位間距問題，對於非家人入住可能會稍有不便，我們將會把您的建議反映給相關部門，以便考慮改善房間配置，提升客人入住體驗。期待未來能再次為您服務！祝贺，美利亚怡思得吉隆玻酒店

住宿方回覆: 亲爱的Ryanalbartus，感謝您的分享！很高興得知您對酒店的整體體驗感到滿意，尤其是乾淨的房間、舒適的床鋪、充足的熱水和漂亮的泳池設施。加上樓下商場和超市的便利性，讓您的住宿更加愉快！期待未來再次為您提供服務，也感謝您的推薦！祝贺，美利亚怡思得吉隆玻酒店

住宿方回覆: 尊敬的Cathy，感謝您分享您的入住體驗！我們很高興得知您對客房的清潔衛生和寬敞空間感到滿意，也感謝您對前台服務的肯定。我們的團隊致力於為每位客人提供貼心和專業的服務，能夠幫助您訂購公共交通車票也是我們的榮幸。酒店與商場的便利位置確實是我們的一大特色，很高興這為您的購物和用餐提供了便利。期待您再次光臨，為您帶來更多美好的體驗！祝您一切安好， 美利亚怡思得吉隆玻酒店

住宿方回覆: Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay in Room 1703 — especially concerning the hot water inconsistency, the unsealed coffee, and the cleanliness of the bedside and table areas. This does not reflect the high standards we aim to maintain.Please be assured that we have shared your feedback with our housekeeping and maintenance teams for immediate follow-up and improvement. Your comments are important to us, and we truly appreciate you taking the time to let us know.We hope to have the opportunity to welcome you back for a much better experience in the future.Warm Regards,INNSiDE by Melia Kuala Lumpur

住宿方回覆: Dear Guest,Thank you for choosing INNSiDE by Meliá Kuala Lumpur Cheras for the third time, and for sharing your experience with us. We’re truly grateful for your continued support and are pleased to hear that you found the environment and cleanliness to your satisfaction.We also appreciate your honest feedback regarding the bathroom facilities and the shower water temperature. Your comments have been noted, and we will work with our maintenance and housekeeping teams to improve these areas—particularly ensuring hooks, trash bags, and consistent hot water are properly provided.Your insights help us improve, and we hope to make your future stays even more comfortable. Looking forward to welcoming you back again soon.Warm regards,INNSiDE by Meliá Kuala Lumpur Team

住宿方回覆: Dear Sharon1319,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay.Please allow us to clarify regarding the breakfast pricing — the reason the walk-in breakfast rate appears lower is because guests who book directly with the hotel are entitled to our special in-house promotional rates. Third-party platforms may offer different packages and pricing, which we unfortunately do not have control over.We always recommend booking directly with us for the best rates, flexibility, and personalized service. This also allows us to assist better with room preferences, additional bedding, and ensure you get the most value during your stay.Regarding parking, the RM 5/day discounted rate is offered through the hotel guest which is located at Level P7. We are currently working to improve how this information is communicated to all guests at check-in, and your feedback is truly helpful.We hope to have the opportunity to welcome you again and provide a smoother and more enjoyable experience. Please feel free to reach out to us directly for your next booking — we’d be happy to assist.Warm regards,INNSiDE by Meliá Kuala Lumpur Cheras Team

住宿方回覆: 親愛的顧客，感謝您的反饋！很高興您喜歡我們的房間和設施，並且覺得酒店的位置便利。關於酒店指引和停車流程的建議，我們會認真考慮並努力改進，以提升您的入住體驗。期待您的再次光臨！祝好，美利亞怡思得吉隆玻酒店

住宿方回覆: DearMonchichi666,Thank you for your positive feedback! We're delighted to hear that you enjoyed our services, clean swimming pool, and well-equipped fitness room. It's great to know that our convenient location with easy access to the MRT, mall, and supermarket added to your stay. We appreciate your recommendation and look forward to welcoming you back in the future!Best regards,INNSiDE by Meliá Kuala LumpurTeam

住宿方回覆: 親愛的Shengerhuozhi,感謝您的詳細反饋！我們很高興您喜歡我們酒店的便利位置，能夠方便地前往當地的餐館、葯粧店和榴蓮攤。我們也很高興您對我們連鎖品牌的標準感到滿意，並且覺得房間雖然不大但非常精緻。期待您再次光臨，我們將竭誠為您提供更出色的體驗！此致,美利亞吉隆玻怡思得酒店