新山市中心假日飯店的評論

這並非我第一次入住這家飯店。我和先生多次入住，第一次是和女兒一起來的。 前台工作人員Syamsul先生（希望我沒記錯他的名字）非常友好。隔天早餐時，一位女經理（我記不清她的名字了）主動過來詢問我們是否對食物滿意以及房間是否乾淨。 一位客房服務員（很抱歉我沒記住他的名字）甚至還給我們寫了一張便條，祝我們入住愉快（我丈夫給了他小費，因為我多要了一盒紙巾）。這張便條讓我非常開心。下次旅行我一定還會選擇這家飯店。

房間寬敞舒適，設施齊全，例如健身房和游泳池。地理位置優越，前台工作人員也樂於助人。 然而，服務品質卻因反應速度慢而大打折扣。撥打前台電話經常打不通，客房服務請求可能需要等待45分鐘，甚至可能根本無法滿足。如此長的等待時間讓整體入住體驗大打折扣，考慮到酒店其他方面的出色表現，實在令人惋惜。

The location of this place is great, right downstairs is city sq and KOMTAR JBCC. Great for shopping and food. Walking distance from CIQ. But unfortunately the hotel is really lack of staff. At around midnight I called the hotel to ask for ask, no matter the room service, f&b, front desk etc. No one pick up. I ended up giving up on the ice. The staff was really lack of training. At about 7 plus 8 in the morning, someone came knocking on my door. I open and the bell boy wanted to pick up my luggage. It would be great if he is at the right room, unfortunately he very blur too a while for me to let him understand I’m not checking out yet. After that I try to go back to sleep, I couldn’t. I tried to make tea, kettle rusty. I called room service, no one pick up, after a few tries finally someone pick up and said they will change the kettle for me. I waited for more than 30 mins no one came. I give up and go back to sleep, when I finally fall asleep. Someone knock on the door again. I open, he sends me water. He insisted I called room service for water. I told him no I ask for a change in kettle. He say he can’t help. He went around and get a guy from the next room a housekeepers. He say he can’t attend to me. I told the housekeeper I need a change in kettle, it’s rusty. He didn’t understand he took my kettle came back 5 mins with another kettle which is also rusty. By now, I’m too tired to ask for another kettle. The whole experience in this hotel is terrible. 1 thing is really great about this place. The pillow is really really really comfortable though. Would be great if they can sell the pillow.

一共訂了6晚，前三晚幾乎沒怎麼睡好覺，因為樓上下水道的流水聲太大了，每天早上流水聲就在頭頂上回蕩！樓上的顧客每天早上6點多就起來一直斷斷續續洗漱搞到8點！對於晚起的人太痛苦了…. 後面三晚換了房間，但是一直聽到有按開關按鈕的聲音，估計是房間裏燒水閥自動跳匝的聲音。對於聲音敏感人士真的太痛苦了！ 建議酒店給顧客備上隔音耳塞！

離關口非常近，所有車子就比較多，加上修地鐵，更加堵車，不是特別推薦住這裏 房間挺寬敞的，早餐也很豐富 廁紙非常差，一撕就爛，強烈建議酒店改進這一點

之前住过这家酒店，但这次有点失望，因为我们发现桌子上和墙沿上都有蚂蚁。酒店提供的是欧芹味的沐浴露——不是每个人都喜欢这种味道，所以不知道他们为什么会选择这种。健身房24小时开放，而且人很少，这算是个优点。

The hotel location is convenient. There are a few exits and generally not difficult to find grab at the exits. The room is spacious and clean. Breakfast range is fine (plain prata is quite nice). I rated amenities low as the lift design is not good. There are only 3 lifts that operate between 8th to 33rd floors. It is okay when all 3 lifts are operating. For my 3D2N stay, there was almost one full day where one or two out of 3 lifts were down which led to super long wait for the lift at peak hour like breakfast time. Do think they need to relook into the lift.

住宿房間環境優美舒適，衹是櫃枱check-in速度很慢但checkout卻很快衹要放在櫃枱盒子裏，這邊還有上下樓層的電梯也是無敵慢這樣等電梯很浪費時間，希望後續酒店可以進行很好的改善。如後續有足夠充裕的時間，會再考慮入住的☺️

設施：很好。 衞生：不錯。 環境：乾淨整潔。 服務：服務不錯。 食物可以進一步提高，主要是早餐用的菜不太新鮮，小葱都乾癟了。還有飛蟲。

My husband and I always love the city hotel. Why ? We love the vibes, the people, the location. This is our go to short escape, we go to every hotel in the city for 2days1night, we sit near the window with our JCO's Donut, enjoying the view, and resting. Sometimes we just want new air, feel stuck yesterday ? Now our mind is clear and fresh ☺️❤️ Oh yes, the crib clean and thanks for the free coloring book + crayon, popcorn, and refreshing welcome drinks. Service good, no doubt. Just the entrance and the mall, it is not stroller friendly so I need to go a bit farther and the parking lot is not near too with the lobby. Or Maybe I need to go again to check the access. That time we try to find the way but it seems like that's the way at that time.

We booked at the very last minute yet the service rendered was commendable. The room was ready in top notch condition despite the last minute booking, spacious and perfect for our family of four. The amenities and breakfast spread was perfect. Will definitely return again!

The staff were helpful and friendly. The room was big, clean, and had a nice view. Great location. Nice rooftop pool. The room service took almost an hour to come, and the chicken chop was cold and undercooked... Otherwise, we would have given 5 stars.

Sangeeta 女士的服務無可挑剔。雖然我是在 Trip.com 預訂的，但酒店全體工作人員都一視同仁。他們能夠滿足我們的房間需求，並滿足我們最後一刻的早餐需求。 Sangeetha 女士笑容真誠，我們感受到了她發自內心的溫暖服務。入住這家飯店讓我們感到安心，大廳也有足夠的座位，可以容納不同時段的客人。房間裡的一切都很正常。謝謝假日酒店！

我在這家酒店住了五晚，總體來說一切都很棒。工作人員熱情友好，樂於助人，房間乾淨舒適，從入住到客房服務，整體服務始終如一，專業高效。 然而，我發現早餐的選擇相當有限，尤其是與附近的酒店相比。如果早餐種類更豐富一些，肯定會提升整體的賓客體驗。 不幸的是，最後一晚我的房間出現了漏水問題。我當時筋疲力盡，很想好好休息一下，但深夜不得不收拾行李搬到另一個房間。雖然工作人員確實協助我換了房間，但這次不便最終為原本美好的住宿體驗畫上了圓滿的句點。 我希望飯店能夠改進早餐的種類，並定期進行客房維護檢查，以避免類似問題。有了這些改進，飯店將有巨大的潛力為賓客帶來更美好的體驗。