西艾敘莉套房飯店(Clarion Pointe Charleston - West Ashley)

Aucun service : la climatisation ne fonctionnait pas (trop froid et très bruyant)…, plus de pièces pour la lessive (débrouille toi), chambre jamais faite en trois jours, poubelles et détritus qui traînent dans les couloirs…notre store était cassé… C’est dommage ! Les chambres sont très grandes et bien conçues. L’hôtel est silencieux. Le petit déjeuner est succinct mais il existe. Avec un peu d’attention ce serait bien.

I don’t believe the room had ever been cleaned properly. Toilet didn’t flush, shower curtain and bed sheets absolutely disgusting. Toe nails on the floor. The room stunk so bad it gave my wife and I headaches. I know everyone’s standards are different but this was terrible. Had to leave and find other accommodations.

Only hot shower- dribble. Punky floors in bef and bath- bad pillows, dated room- cracked tiles, worn cabinets, very poor continental bkfst

We booked our stay for 4 people (2 double beds) over 2 months ago. Upon arrival we were told they gave our room to someone else and we had To settle for a single king bed and a sleeper couch. When we begrudgingly agreed since we had no where else to stay, the desk woman (who was babysitting her one year old while working as the only person on staff) placed us in a room WHERE SOMEONE ELSE WAS ALREADY STAYING. Our keycard opened the door to another persons room. The place was a mess, smelly and just horrible. We had to pay triple the price to stay at an alternative hotel for the night, and then had to spend 2 hours on the phone with ******* to figure out the issues. Ended up canceling the rest of our stay at the clarion and went to the holiday inn Riverview instead. Huge upgrade for same price.

First time booking and staying here on my own accord. Front desk check in was smooth,rep was very nice and polite however the room did not meet expectations. Baby roaches crawling on the counter next to the microwave and in the bathroom. Very disgusting. Towels were not cleaned at all. ***** hair is what it appeared to be on them still. Sent a friend down to ask for cleaner towels and they were told they didn’t have any more nor did they bother to call if any became available. Very disappointing visit. I don’t think I would recommend this property to anyone nor stay another visit again.

Double charged me and wouldn’t fix it. They said their manager would be in around 2pm and when I called they said he wouldn’t even be in. Also found a used needle in my tissue box which is a huge health and safety hazard but they did absolutely nothing about it.

Didn't like lack of hot water at arrival night (it was fine in the morning). Breakfast was slim, no pastries. Staff was attentive.

The staff was fine. When we got to the room, we noticed a bug right away. Within a minute of that we saw more. They were all over. They were booked and couldn’t get us another room. We left and got a refund

The hotel was very unclean. Stayed two nights and each night we had roaches crawling around room. Sheets and towels had hair all over them.