Holiday Inn 傑克遜凈重 - 機場路(Holiday Inn Jackson NW - Airport Road)

The rooms were good. The front desk service was good. The manager was good however the service in the restaurant was below acceptable. They were very understaffed, and the there was one waitress for the entire place. She was very behind very frustrated and very rude to us then the power went out. It was out for about six hours, we had glow sticks in our room for light management was nice. They tried to help everyone they gave ice cream snacks and cheesecake, and I know the circumstances were beyond their control. They knew that it was a very busy weekend because of the bowling tournament in town. They should have staffed more properly. Not to mention the blizzard we had didn’t help

It was a long day and we were tired and cranky... The hotel was very nice and the stay was very nice.

I have stayed at this location a couple times now. Both times I have stayed, they have been excellent. Check in is always easy. Front desk staff are always professional and knowledgeable. They have a restaurant in the hotel. We did not take advantage of that this time but we have in the past and it’s great! Prices are comparable to maybe what you would see at like an Applebees but in my opinion, worth it. Simply for convenience. We will stay here again.

There was an end table between the beds that had all kinds of dust and garbage behind it. The shower head leaked water out the twist on instead of the small head holes so there was water all outside the bathtub. There was a hair extension laying on the floor next to one of the beds from the previous people that stayed apparently.

We need to lengthen our stay and the front desk was super helpful. They made the experience very easy.

The breakfast was really good. The poor part of the review was that the electronic door keycard broke, no maintenance available to fix. I had to move to another room in the morning. The 2nd room had a broken air-conditioner so i had to move again to a 3rd room. Could not relax just moving from room to room.

Hotel was modern and nice. All the staff is really nice. Chose the breakfast option and worth it. It was eggs, bacon, sausage, french toast and several other options as well. Overall this hotel is better than most and well worth the price.

This is our go-to hotel. When we stay in Jackson. Every trip has been clean, comfortable at welcoming. Thanks to the friendly staff at the front desk. We will definitely be back for a third trip