Rooms are outdated, walls are dirty, and breakfast is below average for a 4-star hotel. The balcony was exactly at the emergency stairs, which people were using to go down to the restaurant, no chance to enjoy the view as everyone was looking at you. Don't accept room 129. The receptionist gave totally false information. We asked for a suttle at 3 o'clock a.m., she said that it is useless to go so early for a flight at 6 and told us that if the taxi comes at 4 will be completely enough as the airport will be emply. Not only this, but she told us that the price is 35 euro(1 5 min drive max). It's totally wrong! The taxi was late, asked for 55 euro, and the airport was full with a huge queue for the luggage drop off. Don't trust anything they tell you, this woman put us in a terrible situation, running along the airport at 5 oclock in the morning is not the best Saturday experience. And the hotel claims to be an airport/conference hotel, too, l.e. they are supposed to know how the airport functions. Location is also average, difficult to access anything without a car, taxi is extremely expensive. 70 euro to go to Palermo (13 km). The hotel was supposed to provide an early breakfast package, nothing like this, even though we were assured the night before. We are with two kids, at least for them it would have been nice to give them sth to eat. Very disappointing.
73 評價