Wonderful customer service started at check-in and continued throughout the stay! The Bistro morning staff 3/19 was warm and welcoming! Very clean rooms, close to downtown and interstate. Only took 10 minutes to get downtown all weekend which was nice. Parking was great, you can park on whatever side of the property you are staying on. Would stay again!
Hi folks, Wanted to send a little recognition note to John and the staff at the Four Points! John personally went above and beyond to help our family deal with some logistics we had to manage during our stay last week during the soccer playoffs. John contacted us off hours and was available via mobile when we had any queries. It was a tremendous help & calmed a few nerves for us. To top it off, of course, our daughter managed to leave behind her AirPods in the room and didn’t realize until late in the day. Your staff recovered the AirPods and had them safe and sound in the lost and found bucket with our room number and date of stay labeled with them. I hope people say thank you enough. I’m not sure they do. But these little experiences are memories and John and team made them positive. Our son is attending HPU now and we’ll be recommending your hotel and these little experiences to anyone who asks. John and team, THANK YOU. Mark
Once again the staff met and exceeded expectations. We hosted our annual event at the resort over the weekend and the staff from the reservations Team led by Joy Weeman to our Sales Manager Noreen Lewis stepped up and never let us down. But this is what we've come to expect when dealing with the team at the Grandover, they step up and show out! I want to send a special shout out to Candice as she is always so pleasant and goes above and beyond to make us feel special. Thank You , Thank You, and Thank You for all you do and have done!!!!
Just to get away and enjoy a weekend and concert, this was a quiet, clean place to stay at a very affordable nightly rate. The location was convenient to shopping and dining. The staff was very friendly. They were remodeling inside and out during our stay and there was not any disturbing noises from that nor loud guests. I originally booked two nights and we liked it so well we decided to stay a third night! I recommend this location to anyone who values all this and more. They do not have a hot breakfast but there are so many choices nearby to choose from and there are numerous places that offer delivery and do so quickly. This was a very enjoyable stay and experience.