Good parts: Room: We stayed in Junior Suite for 4 nights – a bedroom with a separate sitting room with a forest view. It is large, and well appointed, as one would expect from ‘Small Luxury Hotels of the World’ Breakfast : Good breakfast spread with choices of fruit, pintxos, cheeses, yoghurt, tea and coffee. We stayed for 4 days and the choices of food were repetitive Areas that could be improved: - Housekeeping service: We stayed 4 nights and returned to the room every day to find essentials that were amiss. Our complimentary Nespresso pods, tea bags, water bottle, small toiletries (shampoo, shower gel, etc.), and toilet rolls not been replenished. The coffee cups and glasses were not replaced with new ones – we washed it to use so no problem but it is a common expectation that all amenities and complimentary refreshments as well as clean cups and glasses to be replaced in a hotel unless you stayed in an Airbnb to which housekeeping service is not included in the price, hence cheaper. - It has to be said we either went to the reception to ask what we really can’t do without ie water or coffee pod, and the receptionists were every time helpful. One time as we were already in the shower, the receptionist came to the door to replenish all the amenities which were not replenished. This was the first time we stayed in a hotel which is a member of Luxury Hotel but the housekeeping service was so erratic. - Breakfast – a bit lack of staff, hosts were doing their best but sometimes they missed out on some guests by not offering them a menu. Also, the breakfast during weekdays perhaps finishes too early ie 10 am as you are on holiday, it would be nice to extend it to 10.30-11 am. - Mattress was far too soft, and the bed was squeaky. Location: the hotel is situated further away from the old town and it needs a car to drive in. It is in the business park and on the hill overlooking a small wood. It is a bonus to hear birdsongs. Cleaning & housekeeping service is subpar and should be improved.
25 評價