錫吉里耶水園飯店的評論

住宿方回覆: Hello Laury, Thank you so much for sharing your wonderful review. We are thrilled to know that your stay at Water Garden Sigiriya was such a memorable and relaxing experience. It is indeed lovely to hear that you enjoyed the comfort of your villa, the private pool with its stunning view of Sigiriya Rock, and the thoughtful touches from our team from the welcome massage to the evening turndown treats. Our staff take great pride in creating moments of warmth and care, and your kind words mean a great deal to them. We truly hope to have the pleasure of welcoming you back soon for another spectacular stay. With sunny regards from Sigiriya David & the team

住宿方回覆: Hello 302ornal, I am absolutely thrilled to hear about your wonderful experience here at Water Garden Sigiriya. Your kind words about how well looked after you felt from the moment of arrival truly warm my heart. It is fantastic to know that our entire team went above and beyond to make your stay special. Thank you for your feedback on our latest addition to the Front Office team, Dilmith whose dedication to providing exceptional service is exactly what we strive for and I am delighted that he made such a positive impact on your stay. We recently introduced our new 'Curated Menu Experience', an innovative dining program designed exclusively for our Half Board and Full Board guests. This personalised culinary initiative allows guests to collaborate with our Executive Chef Ruwan and craft a dinner menu of their choice. Through this bespoke service, guests have the opportunity to share their personal preferences with us and our expert chefs carefully curate a customized menu tailored to their tastes and also incorporating dietary constrains. Our commitment to culinary excellence ensures that every dish is prepared with the finest ingredients and presented with exceptional attention to detail. I do hope you had to opportunity to avail of this concept during your stay. We look forward to welcoming you back again soon. Enjoy the rest of your time in Sri Lanka. With sunny regards from Sigiriya David & the team

住宿方回覆: Dear 524lexa, Thank you so much for sharing this wonderful feedback. We all are absolutely delighted to hear that you enjoyed your stay with us and that the unique atmosphere of our resort gave you such a memorable experience. It’s a joy to know that you appreciated the natural surroundings and the wildlife that makes our property so special. We are also pleased that our team, including your butler, made you feel well cared for and that you enjoyed our Sri Lankan cuisine. Your kind words mean a lot to us, and I will definitely share your kind sentiments with the entire team. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another relaxing and nature-filled stay very soon. With sunny regards from Sigiriya David & the team

住宿方回覆: 您好，克里斯蒂娜，感謝您抽出時間與我們分享您最近入住我們酒店的回饋。我們很高興聽到您喜歡我們寬敞的別墅、舒適的床墊和溫暖的泳池設施。 對於您提到的客房服務問題，我深感抱歉。我們已查看了我們的客房清潔日誌，日誌顯示我們的客房清潔團隊確實嘗試為您的別墅提供服務，但由於“請勿打擾”模式處於活動狀態，我們尊重您的隱私偏好，沒有進入房間。第二天，當團隊到達您的別墅提供服務時，卻遭到了您團隊中一名成員的拒絕。 不幸的是，由於髒床單與您的其他個人物品一起放在壁櫥內，根據我們的規定，我們必須等待明確的許可才能收集它們，但不幸的是，在您入住期間並沒有得到明確的許可。由於一些水瓶是半滿的而不是空的，所以它們沒有被移除。雖然這解釋了情況，但這並不能成為您所經歷的清潔度不佳的藉口，我對此事故表示歉意。 感謝您預訂並入住我們酒店，我期待您的再次光臨。享受您在斯里蘭卡的剩餘時光。 西吉里耶戴維 (Sigiriya David) 和團隊致以熱情的問候

住宿方回覆: Hello huba5056, Thank you for taking the time to share such a wonderful feedback about your recent 3-day stay with us. I am indeed delighted to hear that our property met and exceeded your expectations in so many ways. It is delightful to learn that you found our villas spacious and well-appointed, and that our restaurant left such a positive impression on you. I will personally share your kind sentiments about Shashika with him - our staff members truly shine when their individual efforts are recognized by our guests. Our sprawling grounds do necessitate the use of one of our golf buggies especially during evenings and rainy weather, however most guests prefer to take a leisurely stroll around the garden. We are truly honoured by your statement that you would choose us again without hesitation. This is the ultimate compliment any hotelier can receive, and it motivates us to maintain and even enhance our standards of service excellence. Enjoy the rest of your time in Sri Lanka and we look forward to welcoming you back. With sunny regards from Sigiriya David & the team

住宿方回覆: Hello Malgash, Thank you so much for your lovely review. We are absolutely delighted that you enjoyed your stay with us and got to fully experience the beauty of Sri Lankan nature – monkeys, squirrels, peacocks and all! It is indeed wonderful to hear you loved the spa, the cuisine on offer and of course, your private pool villa. We really appreciate you taking the time to share your kind words, and we look forward to welcoming you back anytime for more peace, relaxation, and wildlife. With sunny regards from Sigiriya David & the team

住宿方回覆: Hello Michelle, We are absolutely overwhelmed with joy reading about your recent incredible experience at Water Garden Sigiriya! It warms our hearts to know that we could create such unforgettable memories for you and your husband. Your kind words about our staff mean the world to us - we are proud of our team who work tirelessly to ensure every guest feels like royalty and we are thrilled that our culinary team was able to tick all the boxes. We are also especially grateful you got to see so much amazing wildlife right here on our property. Nature truly has blessed us with a special haven. Our deepest thanks for sharing your story with us. We are sending you all our love and positive vibes during this challenging time. We' would be honoured to welcome you back whenever you are able to travel again. Until then, may you find peace and comfort surrounded by loved ones. With warmest wishes from all of us at Water Garden Sigiriya David P.S. We will be keeping you in our thoughts and hoping for a speedy recovery. You are part of our Water Garden family now!