芝加哥埃爾姆赫斯特/奧克布魯克地區萬怡飯店(Courtyard Chicago Elmhurst/Oakbrook Area)

Very much satisfied with my experience at this Hotel, everything was great for the price I paid.

great!

我們接觸到的每個人都很友好。

Air conditioning quit on 3rd night of stay & had to move to another room. Beds in both rooms were strange- foot end of bed is higher than head end. Beds also noisy- shifting position caused sinking accompanied by a sound like a cardboard box being crushed. Elevators are balky & I reported one as out of order. However, despite my complaints, the staff remained very courteous & quick to respond and they are to be commended.

Overall decent stay for the money. For someone who travels a lot for business, I am not one to ask for much. I inquired at the front desk on my third day about when housekeeping will stop by the room. Came back that night to the room the same it was. Next morning, stopped at the desk again. Was apologized too and told again the room would be taking care of. Came back again to the room same as it was. Left the hotel this morning with our seeing anyone at the desk to speak to in person. Icing on the cake (pun intended), the lobby bathroom was absolutely disgusting after a guest left their “mark”. Decent place for the money but housekeeping and scheduling need serious help.

I booked 2 rooms and requested them to be ajoining 2 weeks prior to my arrival date and was told a note would be put in the system. When I checked in I was told there were no ajoining rooms available. I was thankfully able to contact ******* for a refund on the second room but that was frustrating. Then, I wasn’t impressed by the cleanliness. The first room we were put it, the let out sofa bed was NASTY with food and stains on it. We were moved to another room and it was okay but when the room was cleaned the next day they left glasses and trash in the room. This place can use some overall update training in all aspects. It’s in a convenient area for what I needed though so that’s a positive.

This hotel is great. The picture of safari land was misleading. It was not part of the hotel just another business close by. The pool was wonderful and very big. My kids loved it and the hot tub.

A staff member at the front desk, Wanda, was very responsive to my needs. She changed my room immediately due to the noise of the guests in the adjoining room. She was gracious and efficient.