坎昆Cancun Souvenir Stop附近住宿

特別感謝，表揚攜程客服處理異議及時，結果非常滿意，此次房間升級攜程承擔了一部分。 酒店服務太差，期初預訂的海景精緻雙床套房，酒店前台分配的房間衹能看到一點點海，根本不是正面面海，與前台溝通想升級一卧海景套間，前台説衹能次日升級，當晚只有這個房型，通過電話攜程客服再次交涉，當晚換到了比分配房間視野好那麼一點點（沒誇張）的房間，當晚入住發現預訂房型有海景視野更好的房間（發現隔壁有好幾間沒人住，沒亮燈），次日房間升級，同樣給到房間不是正對面海一卧海景套房（斜面海），當晚同樣發現正面海的房間沒人住（房間一直沒亮燈），以後不會再住這個酒店。

剛從我丈夫50歲的兩個星期的假期中回來之後，這家酒店的一切都很棒，員工真是太棒了，我們遇到的每個員工都很開心，微笑著，就像他們喜歡他們的工作一樣，維羅妮卡和薩爾瓦多為我們服務沙灘和游泳池周圍無休止的飲料，瑪麗亞和夢幻般的娛樂團隊，他們都工作很長時間並且總是微笑著，甚至救生員本傑明也是如此的快樂和友善。 房間保持整潔，房間內配有可愛的洗護用品，我們有一個可以俯瞰潟湖和海灘的房間，任何您需要的員工都將為您提供。 我們在所有餐廳用餐，並在7點之前輕鬆獲得桌子，在其中一個餐廳提供自助服務真是太好了，但是那是嘗試不同食物的絕佳體驗。 員工不期望小費，但如果您離開了，大多數人都會非常感謝。 我們在這裡度過了最美好的時光，肯定會回去。

這是一家美麗的酒店。我玩得很開心!酒店很乾淨,工作人員很棒。而且非常有趣,你們訪問時一定要住在這裏😊😊😊😊我的房間很漂亮,還有海洋前線的傢伙😍

坎昆的Beachscape Kin Ha Villas超出了我們的預期。我們房間出了一個小問題後,工作人員給我們找了一間新房間,給我們升級了套房,真是太棒了。海景房的景色令人驚歎。工作人員都非常友好和樂於助人。接待處非常有幫助。工作人員爲早餐服務努力工作,總是微笑。他們還在海灘和酒吧的餐廳晚上工作。食物很好。我們含早餐。這是一家冷熱自助餐,有各種墨西哥和歐洲菜餚。穀物,水果和糕點。一切都很好。餐廳的食物也很棒。庭院和花園很漂亮。我們唯一希望看到的小細節是一面完整的鏡子,但在我們住宿結束時與接待處交談後,他們告訴我們,他們佔了98%的房間。我們應該在一開始就問!我們來放鬆了四個晚上,絕對能夠做到這一點。沒有像附近其他一些度假勝地那樣砰砰地播放音樂。海灘很乾淨,水很清。Beachscape有個小店,賣不錯的沙灘衣服,泳裝和兒童玩具,還有啤酒,果汁,牛奶等......拐角處有個7/11,步行十分鐘左右還有超市(巨大)這裏擁有你可能需要的一切,而且更多!不要被超市裏自動扶梯頂部的人吸引!!他們會要求看你的收據,告訴你你可以在90分鐘的時間裏,在一個美麗的酒店裏,在一個美麗的酒店裏,你可以在街角的美麗酒店裏買到一個巨大的降價。他們會帶你去另一個酒店,試着讓你買時間分享,在那裏呆上幾個小時!那個非常友好的人,曾經勸我們走,我們說我們不想分享時間,當我們堅持要他叫出租車帶我們回去時,他很不高興!

總體還是很讚的酒店，性價比很高，房間乾淨舒適，酒店私密度高有自己的沙灘。早餐很豐富，晚上也在酒店點餐吃的伙食不錯。度假型酒店來説基本設施都齊全了。需要改進的是前台服務，我們凌晨抵達Check in 排隊，前台明明有人卻衹有一人在線另3個人都是擺設（有圖有真相），問其旅遊事項一問三不知。還有酒店居然沒有打包的早餐，很多一日遊一早要出發，餐廳開得太晚還沒法準備餐盒，有點不符5星標準了。

酒店總體很不錯，貌似給我們升級了，我們應該是標準房，升級成了套房。需要預約的餐廳餐食總體很不錯。特別是white box，有幾道菜很好吃。然後一個創意餐廳也很好吃，很像fine dining，很多很多小小的創意菜端上來 還有人介紹，甚至特地為了我把蘑菇換成了別的蔬菜（我不喜歡蘑菇）。男生的話需要穿長褲和有領的衣服去大部分餐廳，女生穿啥都行。room service我們的房型也是免費的。mini bar裏飲料零食應有盡有無所不有。總體滿意，如果價格便宜還回去。注意的是，如果房型不是sian kan，好多東西（服務和餐廳）都要額外收費，所以差價不大的話，建議訂siankan，基本上酒店所有東西都免費了。

就是服務一般，吃的比較一般，亞洲餐廳特別難吃。意大利餐廳還可以，自助餐廳的話天天吃的差不多沒有什麼變化，住了4天3晚，就吃了兩頓正餐，其他時間都衹能吃自助餐廳的。

誘餌和開關大師。鑑於這是一個非常受歡迎的度假勝地,管理層顯然覺得有權提供他們認爲最低程度足以實現利潤最大化的服務。我和我的妻子在不知不覺中預訂了爲期四天的週末收購。收購團隊有自己的活動,要麼遠離度假村,要麼在度假村的具體地區,其他客人無法進入。我對此沒有任何問題,因爲他們爲他們的事件付出了額外的錢。該團體保留了80%以上的房間,結果是爲其他客人組織的活動,除了沒有出席外,俱樂部每天晚上我們都在那裏死亡。接管小組非常友好,我們與他們沒有任何問題。我們沒有看到他們太多。我要求轉移到另一個度假地,但阿德里安·格瓦拉( Adrian Guevara ),總理服務主管,不願意轉移我們,除非我爲這些旅遊勝地支付目前的價格。十個月前,我爲誘惑預訂了房間,甚至那時,房間也遠不便宜。我不願意支付更多的錢來轉移。格瓦拉先生很粗魯,最遠離服務。雖然娛樂工作人員試圖改善氣氛,但大多數的劇作家都是在舞池裏,我們每天晚上都在那裏。總的來說,這是一次非常不愉快的經歷。

The location is convinient and near airport The service was good but not very good. Theamenities is fair. The toilet sink at room 1123 wasnt draining properly and the toilet lavatory was noisy and not working very well My is stay us fairly ok and good.

The SLS is a nice property overall but the hotel experience was not up to par. Not quite what I expect from the SLS brand and I would not recommend this hotel. The service is great but the property doesn’t provide a good experience. It was not relaxing and restful at all and overall just not a good vacation. Pros: Excellent service. The hotel car service was great and front desk staff was excellent; they were ready as soon as we got to the hotel with an early check in. The hotel managers and wait staff were also very courteous and personable. The Rooms are very nice and the oceanfront suite was modern, and spacious. Very nice bathrooms with robes and slippers. Turn down service is also provided. Nice large balconies on the ocean side. The property itself has great décor and is well kept, including the hotel pool, lobby, and beach club. The food at the main restaurant was very good; however, it’s the only option for dinner and the menu is tiny so you'll need to find other dining options outside the hotel. The beach club was also very good and has a nice lunch menu Cons: Being on the 2nd floor it was unfortunately a bit loud at night with folks hanging outside at the beach. Even with the balconies closed fully we could still hear the chatter outside, which was unfortunate. There was also lots of noise from the hallway in the morning as well. We could hear every footstep, every voice, every door slamming in the hallway throughout our stay. Overall the rooms are just not very quiet and I did not get good rest, which is important on vacation. And it was more of the same on night two, we just had no insulation from the music blaring from outside. Ther was not a quiet peaceful moment to be found at this hotel. Also has to listen to dogs barking from other units (there’s a lot of dogs on the property). The pool for the hotel guests is nice but very small; the resident pool is much larger. The Beach club area is very nice but also a bit crammed. Tough to relax with so many other conversations, cigar smoke, dogs, pet parrots (yes you read that right), etc. A little more spacing would go a long way. Locals can also buy day passes so I'm sure that contributes to the crowd on weekends. It was much more quiet and less chaotic during the week. The hotel also has more of a family environment (lots of kids and dogs etc.) probably because of the residences but not exactly what I expect or am used to from the SLS brand. There’s many more local families than hotel guests and lots of small children. Felt a little bit out of place at times. Think like endless squeaking of rubber ducks levels of children and kids throwing footballs and jumping in the pool. We couldn't enjoy the pool at all. Meanwhile there's a giant resident only pool that was near empty our entire stay. There kids unsurprised in the pool shouting back and forth to their parents on the beach disturbing everyone. Instead of splitting pools between residents and guests it'd be much better to jus