This my 8th time here since my bday 2021 and my 3rd birthday so I’m quite familiar w the hotel and staff. I truly enjoy all the amenities, location , ample parking , sauna and steam …on site spa…Yada yada yada. I had a problem last year and mgmt stepped up and went above and beyond to make me feel special. This time they had a convention and wound up giving away my reserved room ( I booked my flight 23 Nov 2023 soooo I’m positive I booked the hotel same day). Naturally they gave me the “corporate “ response but I was calm and insistent that I wanted equal or better to my first and only choice ( I’ve had the same executive suite all 8 stays ). I’d like to send a very special shout out and super big thanks to Valentina who I just met and to my buds Eduardo and Rafael for taking the extra time and patience to find me an even better choice….now I’m spoiled and canNOT go back to the regular exec suite, I’ve said it before and I’ll say it again; treat people w respect and it’ll come back tenfold and it’s people like those three that make the difference, not AI or Sr mgmt…the people on the front line. Thanks for continuing to make one guy feel special
We had breakfast at the restaurant everyday during our stay and the staff was was helpful and accommodating. Moises was our server and was very friendly and attentive and made sure we had everything we needed.
澳滋客棧 OZ HOTEL是結束一整日忙碌的行程或工作後放鬆身心的好去處。 此酒店距離San Felipe de Barajas城堡僅3.48 km。另外,它距離Walled City of Cartagena約3.01 km,距離宗教裁判所亦不過是2.88 km。想消除疲勞或放鬆身心的話,不妨去住宿的日光浴區。這裡更有餐廳,入住期間不妨順便過來吃點東西吧。住宿提供24小時前台服務,全天候照顧您的需要。 為方便住客,住宿亦提供行李寄存和洗衣服務。最近的機場是拉法厄爾努內茲機場,車程為20 min。
2024.06.08
I was upgraded to this property from the OZ luxury hotel. I was pleasantly surprised by this action and enjoyed the larger room. I’m not sure what there is to complain about for this hotel. The staff were so friendly and attentive. The check-in process was easy and when we asked for recommendations for restaurants they were happy to help. Breakfast each morning was different Columbian cuisine which I enjoy when traveling. It was fresh with a good variety of choices. If the local cuisine is not your liking they make eggs to order which is a nice added touch. I loved being in the Bocagrande area it isn’t as busy as the walled city it is more of a beach town vibe. Uber to the other attractions ranged from $3-6. I can say I fell in love with this property and Cartagena and look forward to coming back soon.