柏林CBS City-Waschraum Betriebshygiene Service und Vertriebs GmbH附近住宿

我和可愛的女兒去這家酒店度假了一週中。有了UBER,到酒店大概要10歐元。入住很順利,桌子後面的老人不太友好,但相當高效,這很好。我們支付了旅遊稅,併爲我們的房間買了一把房間鑰匙。我們在網上支付了大約80歐元一晚,我們有一個房間,後面有三張牀。房間乾淨簡單。一張桌子,帶大屏幕電視,一個淋浴房,帶廁所和洗臉盆。淋浴還可以,但我們不喜歡淋浴簾。另外,水大概會暖和五分鐘,但對我們來說並不會感到困擾。每天用新的亞麻布和毛巾清潔。早上可以吃早餐,但必須付錢。我們沒用,酒店就在柏林市中心靠近庫爾弗斯坦斯特拉塞和大壩附近,很方便,離U-Bahn和巴士也很近。

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

We stayed 3 nights, had to change rooms right away after check in because we were given a room with a view onto an old, dirty roof with construction type lights shining into the room. The room had burn spots from cigarettes on the carpet. We had booked breakfast included but were given some excuse why the booking could not be processed with breakfast. The large conditioner bottle in the bathroom was empty and even after my husband pointed it out to the service team member it was not refilled. The morning of the second day I adjusted the comforter sheets only to reveal a yellow stained comforter underneath. I asked for it to be changed but without success. Easy to say I did not slep well that night. With Sheraton in its name, every such hotel should pride itself to have extremely confortable mattresses. Not here. There rooms are dated and dingy. Please do not stay there. There are many hotels that are much better and cheaper too. I will spare you the photos, it may get the hotel shut down.

前台非常熱情，一起抽煙，幫忙找拖鞋。酒店也非常不錯，寬敞，交通十分便利，公交200跟u線都近。下次如果還來柏林，還住這，性價比真好。

地理位置極其優越，位於柏林的市中心波茨坦廣場，所以安全係數非常高（不像東柏林等地方很亂），一人遊!強推此地;步行保存成功能到柏林愛樂廳，勃蘭登堡門和柏林電影博物館等著名景點。 房間面積超大，40m²起步，推薦景觀大床房，窗户正對主街，風景採光都很好。早餐質量非常不錯!

The Hotel is excellent and the Rooms are great, but they serve the worst Breakfast I ever had in Germany. Poor selection of everything, no fruits at all (for the price....), pastry like from wax, ”sunny-side up eggs” like from wax, scrabled eggs like from plastic, sausages burned from one side, undercooked from the other. Bacon had the same diagnose.. I have complained @ main Breakfast Chef, he sincerely had no idea what was wrong with the food = no cooking skills at all. Similar was the dinner.. undercooked meat, mushy overgrilled vegetables not edible at all. We complained, but again no response so we had to eat at McDonalds .. Terrible Food

酒店不錯，在我喜歡的博物館島附近，出行很方便。周邊吃的選擇也很多。酒店乾淨。 發現柏林的中餐水準挺高的，而且和歐洲其他國家相比 柏林的物價真心算便宜的。

我喜歡它的設計方式,考慮到緊湊的城市生活。摺疊牀和延伸桌子是很好的觸摸,因爲晚上能夠從廚房屏幕上屏幕。烹飪設施和冰箱很大。牀很舒服,離車站很遠,坐公共汽車連接得很好。這是一個非常安全的街區,步行距離有2個大超市,還有一些價格合理的餐館和一個很棒的杜松子酒酒吧。唯一讓它失望的是混亂的人在電梯附近留下一袋垃圾,而不是正確地使用垃圾箱,週末的工作人員沒有告訴我們垃圾箱在哪裏,但我們探索並計算了它,以及使用我們使用的胡佛也沒有被告知。總的來說,這是一個堅實的好地方。

客觀説是我在柏林舊住的性價比很高的一個酒店。酒店的設施環境，位置都非常好，下樓就是德國廣播電視塔。，亞歷山大廣場，步行到柏林大教堂很近，距離過大景區確實非常近，很方便。出門就有公交，地鐵，出行很方便的。

不錯的飯店，性價比很高。位置有點偏，離市中心的主要地標不太近，但周圍的公共交通很方便（142號公車和5/8號地鐵）。工作人員很友好，服務很好，我和我的朋友在這裡舒適地度過了兩天。一定要推薦給大家。