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Hotel Luc, Autograph Collection
4.4/566 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離Berlin Psychological University1.7km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林中心諾富特飯店
4.3/594 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離Berlin Psychological University0.73km
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林市中心萬怡飯店
4.6/572 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離Berlin Psychological University1.14km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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包含早餐

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瀏覽用戶對柏林飯店的評價

正在尋找Berlin Psychological University附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林亞歷山大廣場1號汽車旅館
4.3/593 評價
柏林市中心
PROS: - Location: Next to the Alexanderplatz metro station, super easy to go from place to place. Near the tv tower and many other attractions. Nice restaurants and cafes nearby. - Clean and comfortable rooms. Nothing bad to say about that. Many pillows. - Nice views from the upper floors. - Late check-out was possible and didn't cost anything if you were a beOne -member. It doesn't cost anything to register as a beOne -member, and you get one free breakfast, one free bottle of water (big bottle) and if possible, a late check-out on Sundays (also for free). CONS: - Soundproofing. The noice from the streets didn't bother that much on the upper floors, but you could hear everything from the hallway, if someone is walking, talking or opening doors. - Breakfast. It wasn't necessarily bad, but especially with fruits and vegetables there weren't that many options. I feel like for that price the breakfast should be better. - Staff. Again, not necessarily bad, but could've been more friendly. - Lack of mini fridge. There wasn't any mini fridge in the room. Overall a good hotel which I can recommend and would also stay here again :)
柏林米特泰坦尼克凱富飯店
4.4/5127 評價
柏林市中心
房間乾淨,出行方便,從機場可以坐M3地鐵到Evangelismos下車。早餐豐富可口。
柏林亞歷山大廣場B&B飯店
4.1/599 評價
柏林市中心
這家民宿酒店坐落在米特,步行即可到達商店(Alexa Mall)、餐廳和交通選擇。房間雖然小,但設備齊全,舒適。牀很舒適。早餐新鮮可口,但每天變化不大。唯一的缺點是,酒店還接待了衆多學生團體,他們擠滿了公共區域、電梯和早餐區,而且經常吵鬧,對其他旅行者的影響也視而不見。在我們4晚的住宿期間,這是每天的煩惱。
柏林 - 米特大都會公園妮娜公寓
4.1/542 評價
柏林市中心
不錯的公寓,靠近河,很寬敞,2個浴室,可以欣賞庭院。沒有早餐,但小廚房不錯,冰箱很大。工作人員友好。街道很安靜。入住和退房時間有點有限,夜間 portier 給我們辦理入住。推薦!
加泰羅尼亞柏林米特飯店
4.3/587 評價
柏林市中心
考慮到柏林的價格變得瘋狂昂貴,這家酒店仍然負擔得起。房間很基本,但很乾淨。在那裏住了三個晚上。 如果你爲了討好人而旅行,請把當地的稅收考慮在內:我在那裏呆的日子裏,我每天花近10歐元。
麗笙柏林米特藝術飯店
4.3/576 評價
柏林市中心
very good hotel. wide rooms (we were 5 people) very good breakfast metro line u2 is right under the hotel clean rooms, very convenient bathrooms. very comfortable beds. the location is good, yet there's a need for public transportation to the main attractions

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