Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
With a stay at Novo Central 2 Quartos Wifi Garagem in Foz do Iguaçu (Vila Maracanã), you'll be within a 5-minute drive of Cataratas Avenue and Catuai Palladium Shopping Center. This apartment is 4 mi (6.5 km) from Three Borders Landmark and 4.5 mi (7.3 km) from Friendship Bridge.Free self parking is available onsite.Make yourself at home in one of the 2 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include complimentary bottled water and blackout drapes/curtains.
Exelente hotel, a corta distancia de las cataratas y del aeropuerto.
Negativo, ofrecen traslado aeropuerto hotel, pero es engañoso, debes solicitarlo con 2 días de anticipación.