Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
Our stay here was lovely value for money there were many things to do here and with having a great pool and health spa this was a relaxing break. With a poolside bar and two pools one very secluded it catered for a range of individuals. Would definatly stay here again cant fault the hotel a really lovely place. The airconditioning was amazing and the staff were very professional thankyou
Hôtel parfaitement situé proche de l’aéroport et de l’entrée du parc.
Personnel sympathique et qui a tout fait pour que le séjour se passe bien.
Dommage la plupart des chambres n’ont pas de belles vues. Mais le parc et la piscine sont au top.
Je recommande cet hôtel
Nada a reclamar, recepção super atenciosos, tudo super organizado, a limpeza é perfeita, e o café da manhã é o mesmo durante os 5 dias, muito simples, porém é agradável!!!
訪訪客用戶Hotel bem retirado do centro e das cataratas, um pouco desorganizado o check-in er pras 15:00 horas liberaram o quarto as 15:50 pois nao estava limpo.
Pedi para compensar o atraso deixaram ficar até as 15 ao invés de sair as 12:00 faltava toalhas na área da pisina poucas espreguiçadeira e cadeiras quarda sol só uns 3 pouquíssimo. Pontos positivos pisina aquecida quarto e café razoável. Fiquei hospedada dia 14 dezembro 2024.