Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
Our stay here was lovely value for money there were many things to do here and with having a great pool and health spa this was a relaxing break. With a poolside bar and two pools one very secluded it catered for a range of individuals. Would definatly stay here again cant fault the hotel a really lovely place. The airconditioning was amazing and the staff were very professional thankyou
Comfortable and spacious room. A bit old to be honest, but everything works. But not the WiFi 😕 water pressure is very good, breakfast is great. If you are visiting the falls, talk with the reception for advice.
訪訪客Hotel bem localizado e justo com a categoria express. A Wi-Fi me deu dor de cabeça, no momento em que eu mais precisava para trabalhar numa reunião .
Mas me hospedaria novamente neste hotel. O serviço de quarto muito atencioso e detalhes a parte, as esculturas de toalhas são um show .
訪訪客O hotel tem um ótimo custo benefício. As instalações são antigas, porém bastante confortáveis. O colchão é bom e o banheiro limpo. A única questão que pode incomodar algum hóspede, é o barulho da avenida movimentada que passa em frente.