It seems the hotel staff is tired and genuinely indifferent to the guests. Upon arrival, I informed the receptionist that I hold Gold Elite status with Marriott, to which the hotel belongs. However, she didn’t even bother linking my reservation to my Marriott account. I’m entitled to a welcome gift, which I never received. The digital key for room access didn’t work because she failed to link my account to the booking. The room lacks basic amenities such as water, and parking costs 10 NIS per day even for guests. There’s no toothpaste, comb, or any other small comforts provided.
It’s important to note that after contacting Marriott’s customer service, the hotel offered a $50 compensation for use within the property.
翻譯
Winniz
標準特大床房
入住於 2024 年 7 月
夫妻/情侶出遊
2 則評論
5.0/5
超棒
發布於 2024 年 9 月 25 日
Loved itttt
We were well received the staff was excellent! I cant believe the kids pool! Its soo cool! The employees were amazing and so so nice! We will be coming back for sure!
翻譯
raul p c
經典特大床房
入住於 2024 年 1 月
其他
91 則評論
4.5/5
滿意
發布於 2024 年 3 月 2 日
Muy buen hotel muy lujoso con muy buenas instalaciones y habitaciones
翻譯
訪客用戶
經典特大床房
入住於 2024 年 3 月
家庭出遊
1 則評論
4.5/5
滿意
發布於 2024 年 4 月 7 日
The hotel was easy to get into, parking was convenient and easy to navigate. The building and decor was beautiful and clean. We dont gamble but the ****** looked nice. Got the room because prior reviews said the beds were comfortable. Our bed was not great, seemed pretty typical for a hotel. The shower was nice, strong water pressure. I would say it was a bit too hot… even on the lowest temperature setting I was hot, and I like really hot showers. Lots of food options, albeit pricey. Loved the ocean view from the 40th floor. Had an issue with our keys- had 2 different reservations because Friday night was sold out at hotel so had to go online for the second night. Somehow we got checked out in the middle of the night and our keys got deactivated without our knowledge so we got locked out of the room. Staff resolved fairly promptly.