阿拉木圖TsUM附近住宿

GOOD HOTEL WITH LIMITED EATING OPTIONS FOR INDIANS I stayed in this hotel for 5 nights and not a single day was there enough options for Indian tourists. This is disheartening as tourists are paying whopping 25k to 30k per night. Indian tourists groups form atleast 30%- 40% of their total people staying in hotel When asked restaurant manager to make something available for Indians.. they simply denied . Indian tourists deserve much better Rooms are better . They have Jacuzzi which was amazing 👏 😍 The housekeeping cleaning was not upto mark. That was disappointing 😞 But the best part is temperature controlled swimming pool and hamam- steam sauna .. this relaxes and calms muscles. Overall the stay was OK.. but the price we paid was too much

一切都很喜歡，飯店在市中心，搭計程車去的，也不貴，床上有插座和檯燈，很方便。 有一個用鑰匙鎖的置物櫃。 每天都會進行清潔工作。 床單乾淨整潔，可以訂購自己的衣物。 宿舍管理人員非常友好和熱情。 下次如果有空的話我們一定會住在這裡。

位置得天獨厚，去各景點都可以步行，離機場也衹有半小時車程，建築本身是蘇聯時期的地標建築，設施有點陳舊，勝在服務不錯，早餐也挺豐富，感謝攜程客服幫我減免由於飛機延誤沒入住的第一晚費用，在攜程訂酒店感覺放心、貼心、暖心！

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

阿拉木圖洲際酒店以其本身的理由而設,當我們到達時看起來令人印象深刻。我們受到了熱烈的歡迎,我們被認可爲IHG鑽石大使成員,並建議我們從我們預訂的高級客房升級。我們乘坐玻璃電梯來到我們的地板上,這給了我們巨大的心房的美景。房間很寬敞,但我們沒有得到我們承諾的升級,但不是主要問題,因爲它裝飾得很好,周圍地區和遠處的山脈都景色很棒。咖啡上佈置了免費的強化水果拼盤,非常讚賞。浴室很好,有一個強大的淋浴和大浴缸,還提供了壁掛式肥皂分配器。我們進入了俱樂部休息室,我們發現它非常令人印象深刻。休息室佈置得很好,全天提供美味的食物和飲料,在雞尾酒時間提供慷慨的供應,提供美味的熱菜餚。我們喜歡我們在酒店的住宿,離市中心有一小段距離,設施一流,我們接觸的工作人員專業平易近人。

It’s so nice located hotel

阿拉木圖最高級的酒店，視線很好，可以看到雪山樓下還有一個非常大型的shopping mall，前台有免費的蘋果，以及入住的果汁，前台的服務非常好，還有專門的服務人員指引我們到房間裏面。

酒店位於阿拉木圖市南邊 kok tobe 山下的別墅區，房間不多，但每間面積都很大，設施也都很好。有中國廚師，提供午餐晚餐自助餐，也可單點。步行 20 分可到山頂（約 1.3km） 有非常不錯的餐廳，其中 abay 有哈薩克餐，有室外的座位可以看到阿拉木圖市的風景，晚上還有演出，需要提前訂位。 酒店工作人員可以帶着去射擊，騎馬，釣魚等活動，需要額外付款費用。也可以免費寄送機，我們到阿拉木圖的時候，由於哈薩克斯坦海關係統問題，出關延誤了幾十分鐘，工作人員也一直在等。 酒店距阿拉木圖 Medeu 雪場也不算遠，大概 12km 左右。距送機的小夥説，已經有人預訂冬天來滑雪時住他們酒店了。