住宿方回覆: Dear Guest User,Thank you very much for your review on Trip.com.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.Best regards,Pierre ZayounGeneral Manager
訪客用戶
雙床間 - 帶陽台
入住於 2024 年 1 月
家庭出遊
37 則評論
5.0/5
超棒
發布於 2024 年 2 月 22 日
房間很大,帶陽台,有微波爐,裝修新,值得入住。
住宿方回覆: Dear Guest User,Thank you very much for your review on Trip.com.I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not too distant future.Best regards,Pierre ZayounGeneral Manager
People who work there are friendly. However the room wasn’t serviced until after 5 pm and had to be done when I was present. The electrical connections in the room kept flickering on and off. Room looked old. My meal at Trader Vic’s was expensive and not worth the value. The food was subpar.
翻譯
住宿方回覆: Dear Guest User,Thank you for having taken the time to share your feedback following your stay at Al Ain Rotana.We sincerely apologize for the inconvenience with regards to your concerns during your last visit which did not meet your expectations. Rest assured that your feedback is highlighted and shared with the concerned department head in order to take the necessary actions. We do hope that you will consider us again for your future accommodation needs and we look forward to see you again.Best regards,Pierre ZayounGeneral Manager
訪客用戶
入住於 2022 年 2 月
夫妻/情侶出遊
4 則評論
4.0/5
很好
發布於 2022 年 3 月 15 日
Well located hotel, relatively near most attractions in Al Ain. Nice swimming pool and restaurants.