【2025年最新】倫敦 - 瑞士屋智選假日飯店 - IHG 旗下飯店評價・真實住客意見、住宿評價及評分

I was travelling from Budapest back to london and national express dropped me outside holiday inn express on Finchley Road around 3 AM. Unfortunately flight was delayed and my phone battery died and the bus didn’t have new apple type C cable port. I couldn’t book a cab to go back home, so I entered holiday express and they had a charging point at the entrance.But a very rude front desk executive with gold tooth filling didn’t let me charge the phone and asked me to leave . I requested so nicely given the circumstances but met with disdain. Couldn’t book my cab and took 3 hours with 3 night bus changes in rain to reach home for a journey which takes 10 mins in car. Is there no kindness left in people these days and I am shocked holiday inn express being such a reputed hotel hire such unhelpful staff. I have stayed myself so many time in holiday inn express , never again.

This hotel is closed, I called the reception of the hotel and they confirmed that they are closed and they are planning to re-open only towards Q4 (end of the year), so if you're planning to book it, avoid it! Unfortunately Holiday Inn website and IHG website are still showing this hotel as available and this is very wrong, they should remove it from their listening until this hotel is back running or only allow future dates.

Beware if you are booking for 2024. IHG are taking reservations for a hotel that may not be open. Glad I spotted reviews on here shortly after booking and was able to cancel. Phoned hotel front desk number and was told hotel is closed and MIGHT reopen next year. Chose Holiday Inn as I thought it was a name to be trusted but not so. So glad our family holiday - to coincide with my husband running the London Marathon - wasn’t ruined by a non-existent booking. Not good enough Holiday Inn

I had seen where this hotel had unilaterally cancelled bookings during the heart of the COVID crisis, but they were taking reservations now so I assumed that they had fixed whatever operational problems they had. We were booking a family vacation so options were limited for our group size and budget. This hotel seemed like a good option. We booked it in November 2022, and now, in February 2023, they have notified me that they are cancelling the booking. As others have noted, other options are scarce and pricing is definitely higher. If the hotel had suspected that they would need to cancel reservations, they should have not put out the rooms to reserve. I would have much rather chosen something else back in November than to have the rug pulled out from under us here in February. Being an IHG property, I expected the hotel to hold itself to a higher standard, but as everyone has mentioned, that is not the case. Don't take a chance on booking this hotel. They have violated the most basic promise of offering hotel rooms and then having them actually be available.

Totally shocking company we booked this hotel months ago for a family break and Holiday Inn have now cancelled our booking as the hotel will be closed. Prices are now a lot higher as we booked in advance, Holiday inn have totally ruined our break away