在沙特阿拉伯麥加省，設有早餐的飯店

2 night stay for our first time at this hotel. So let's start with check-in. Not great. Just 2 members of staff, who didn't seem to be working particularly quickly through guests who were queuing up. Took about 25mins wait, which is not what you want. The room itself, a junior suite, with one king bed and one separate seating area, was by and by clean, but this may just be down to the fact it is not regularly booked, so underused and not worn out as much. The fixtures and fittings definitely could do with some refurbishment and upgrades. Mattress had no give and felt like a plank of wood, and the pillows were similar. The sofa was uncomfortable and sagged, as were the 2 small chairs, no cushions also. The curtains in both the seating room and the bedroom were on a pulley system which refused to budge and we're half open and couldn't be moved. Another fault we had to call down for was the actual wall/ceiling area on top of the main room door. The door would not close easily and needed a great big hard shove to close. On exiting I noticed that the plaster and wall around was cracking and the whole door frame was cracking. The reception staff sent a carpenter who came to look and said they would need to send a plasterer the next day. Needless to say no-one else turned up and the fault was still outstanding at the end of our stay. Neither did the cleaning staff hoover or brush up the growing pile of plaster and dust which accumulated each time the door was opened and closed. Another bugbear of the room was the soundproofing, or better put, lack of any soundproofing whatsoever. We were subject to noise from the next door room all night, conversations and television sound coming through whilst trying to sleep. In the adjacent seating area, there was actually a great big gap in the wall by the window frame which allowed light and sound from the neighbours on the other side to come through. Very disconcerting. The WiFi was woefully slow, to the point that we couldn't even load the qr code for the hotel services. The shuttle service, if you could call it that, seemed kind of pointless if you're able bodied. It was quicker to walk. Literally a one minute ride on the way out. My child was sick in the night and we needed a change of sheets for the bed. It took 2 phonecalls and then being put on hold and waiting 20mins, by which time I physically send down to reception to see what was going on. There was supposedly a kids club on Floor H, which also houses the gym, but it was abandoned and was a bare room. Ok let's put down something positive. The fridges in the room actually worked. The television sets were brand new slimline Samsung. But, annoyingly the actual channels and TV signal were not great. The lifts were fairly clean, if somewhat slow depending which set you were using. My wife commented that the reception area toilets were the cleanest she had ever come across and had attendants on hand to clean. The car parking charge is also annoying, you'd think it would be free for guests or cheaper than the close to 75sar daily charge. Access available cheap local food eateries, but may not be suitable for delicate constitutions. There are also a few shops in the hotel lobbies complex, selling clothes, prayer accessories etc along with a small mini mart for basic necessities, along with the obligatory barber shop and overpriced coffee shop/cafe. Would we stay again? Possibly, due to location being not too far from the Haram and relatively budget friendly price. Would not recommend for older or disabled travellers as it would be challenging to get to the Holy Mosque even if using the shuttle bus. Just be prepared for a noisy stay, so bring ear plugs if you don't want to know exactly what your room neighbours talk about during the night.

房間設施齊全！衞生乾淨整潔！環境優美！前台辦理入住的女性服務員（比較瘦的一位）態度超級差，趾高氣昂的，沒有服務意識，第一次入住給的房子樓層很低，窗户景觀又很差（比較一晚一千五百多人民幣的價格）實在是太不值，然後沒有入住，我們第二次又去前台交涉（其間路很繞不好找比較費勁）要求高樓層及窗户景觀好的，就這樣反覆溝通強調，用時一小時多才算調到42樓，窗户景觀很普通的房子。服務員的態度給人感受很惡劣，很差，服務員需要培訓。原本入住酒店是來休息的，結果服務員讓我感覺更累，心情不好！

朝期間最好的時刻。我來自Tabung Haji Muassasah集團。尋找新的Al Haram Hotel。這家酒店熱情歡迎我們,並在入住期間幫助我們很多。你所需要的是完整的法律文件。(HAJJ VISA) 最好的早餐傳播。我喜歡,下次還會重複

我很震驚,首先他們給了我們9樓的房間,房間被爛到核心(圖片將提供)。然後他們給了我們 Riyan 說的另一個裝修的房間,他很有幫助。行李花了一個小時才上來。不尋常的看到,我的一個行李被打開,鎖在行李箱裏。當我抱怨時,費薩爾先生非常有幫助,他說他會檢查ctv攝像頭。沒有和我回來,所以幾個小時後,我和夜間經理交談,他說我們看了相機,沒有人打開行李。早上當我要求查看中央電視台的鏡頭時,他們說沒有!這似乎是一個無聊的答案!所以我聯繫了Movenpick酒店,我們也在那裏住了一晚,他們仍然說從警察局得到一份報告,歡迎你看到錄像!當我們最後一張照片的行李箱被帶到uber顯示我們有多少件照片中清楚地顯示鎖在上面!然後在Movenpick我們沒有打開那個行李箱,搬到了Pullman。現在打電話給普爾曼,他們一直在引用電話,正如我向我與我交談的人解釋的那樣,如果Movenpick說在警察報告後查看 cctv 是可以的,我也可以查看你的錄像嗎!他們一直在引用電話。所以我最後向大使館報告了事件。如果這件事發生在任何人身上,到爾曼總部,並向大使館報告。我很震驚,沒有認真對待。。!請照顧好你的行李!!!!不管鎖着,亞洲員工不值得信賴

我最近有幸在 elaf 住過，這真是一次難忘的經驗。從我到達的那一刻起，我就受到了熱情的款待和無可挑剔的服務。 真正讓這家酒店與眾不同的是其出色的員工。每位團隊成員都竭盡全力確保我的住宿順利，並隨時準備以真誠的微笑提供幫助。他們的專業精神和對客人滿意度的奉獻精神令人欽佩。 地理位置也十分理想－靠近 Alharam，交通便利，同時又能提供遠離塵囂的寧靜休憩之所。 總的來說，我在 elaf 的經歷超出了所有人的預期。我強烈推薦它給任何尋求豪華、舒適和難忘的住宿的人。我等不及要回去了！

酒店設施在麥加真的算TOP5裏面了， 服務：客服服務確實很差，老外的通病，白天還有人接你電話，下午六點以後。根本沒人搭理你

位置不能説好吧反正出門打車很方便，樓下有個很大的空地方便停車，酒店建築有兩個翼，另外一邊好像是公寓為主，類似於馨樂庭？宜必思這邊接團客比較多，我們好像是被升到了公寓那邊所以房間很大還帶一個廚房，價格放在吉達很有競爭力了，下次還來

這個酒店總的來説還可以，但是沒有特別出眾的感覺，他的交通不是很方便，酒店門口內部的路也比較高，車很難上去。早餐還可以，但是也不是很豐富，總的來説，中等偏上

酒店房間面積非常大，有50平方米，寬敞舒適，周邊也有一些店面，靠近大馬路，交通方便，以及住過幾次了，非常好的酒店選擇。

酒店非常優雅,非常可怕,每一塊裏着,每一塊裏着,我通過節目預定,都非常滿意,所有的清潔,有整潔的,有安靜的,有一次適合的位置,我花了5天的蜜裝,我拿了一間小屋,一個客廳,我簡直簡直了。我和我丈夫,我向你表示感謝,我選擇了,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個女,我有個