CChenBuyuI want to say positive experience first. The on site restaurant is delicious and some speciality food that no matter you just land in Lombok or about to leave should give it a try. The beef soup is superb. The staff is very friendly. There's a huge dining / common area at the second floor which a plus for anyone wants to spend a bit time outside of the room.
However, staff couldn't give me straight answers such as how to get to the airport nor if I can check out late. I think being named ”Airport” hotel, such request should be common. Further, there is no hot water and my room was windowless. This wasn't obvious in the booking and during my month long travel in Indonesia I typically assume such amenity exists by default. I think the hotel should make it obvious given the location is next to an International Airport. Finally, the AC is very loud in the room. The cleanliness seems a bit lacking in the toilet. My toilet door wasn't able to close properly.
I came to visit during Ramadan so breakfast wasn't available. I wish staff would have made it known in advance thus I'd prepare breakfast another way. (Perhaps a packaged breakfast for non-fasting guests would be a really gesture if kitchen has to be closed)
MMichael AnsgarOverall I had a pleasant stay there after they changed my room to one on the 1st floor. My room on the ground floor was extremely humid and smelled kinda moldy. I heard from other guests this is also the case in other rooms on the ground floor.
In my new room the bed was comfy, the bathroom was okay and the ac was working properly.
I wouldn't book the breakfast since it's not really a fulfilling meal.
The staff is friendly even though they don't speak english, but with the help of a translator you'll be able to get the information you want to them.
MMOHD ROSZAIMY BINNice secluded location away from the busy road. If arriving by car, one needs to park at adjacent Lembah Rinjani. Wifi did not work. Even if it did, could only access it by going to Lembah Rinjani as well. Likewise, breakfast was also served at the cafe at Lembah Rinjani. Pretty odd arrangement overall. Room was comfy albeit small. Hot shower worked reasonably well. Breakfast was pretty basic. Overall for above Rp300.000 room, was expecting a bit more. Beautiful gardens and view of Mt Rinjani from the resort itself.