Ended up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.
El personal es muy amable!!
Las habitaciones son muy amplias y limpias!!
Nosotras elegimos el desayuno incluido y estaba deliciosa la comida.
Sin duda regresaría al hotel!!
Ahí mismo encuentras tours para conocer las baías, las cascadas entre otras cosas, todo es muy accesible!!
Fue un viaje de amigas que disfrutamos mucho!!
Todo estuvo bien excepto que yo reserve y pagué una habitación con cama grande y me dieron primero una habitacion con dos camas dobles, a lo que por supuesto reclamé y me dijeron que se sobrevendieron las habitaciones por eso me daban una con 2 camas dobles sin costo extra, yo les dije que era muy incomodo porque solo eramos mi esposo y yo y no dormiriamos en una cama chica pues yo reserve cama grande para nuestro dedcanzo, total que me rehubicaron a otra habitacion estandar con solo una cama normal que para nada era cama grande como yo reserve, la verdad me sentí estafada, no fué lo que yo pagué y no era mi culpa que ellos sobrevendieran las habitaciones, además que yo llegué 2 min antes de las 3 de la tarde, hora en que inicia el check in y me dijeron que ya todas estaban ocupadas, lo cual no creí, ademas, el hotel estaba medio vacío
訪訪客用戶Todo estuvo bien excepto que yo reserve y pagué una habitación con cama grande y me dieron primero una habitacion con dos camas dobles, a lo que por supuesto reclamé y me dijeron que se sobrevendieron las habitaciones por eso me daban una con 2 camas dobles sin costo extra, yo les dije que era muy incomodo porque solo eramos mi esposo y yo y no dormiriamos en una cama chica pues yo reserve cama grande para nuestro dedcanzo, total que me rehubicaron a otra habitacion estandar con solo una cama normal que para nada era cama grande como yo reserve, la verdad me sentí estafada, no fué lo que yo pagué y no era mi culpa que ellos sobrevendieran las habitaciones, además que yo llegué 2 min antes de las 3 de la tarde, hora en que inicia el check in y me dijeron que ya todas estaban ocupadas, lo cual no creí, ademas, el hotel estaba medio vacío
EEdwin.RodriguezEnded up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.