法國大東部大區的3 星級飯店

乾淨舒適的房間。但是不幸地報告室裏沒有肥洗手。需要使用所提供的。

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

酒店位於法國🇫🇷、德國🇩🇪、瑞士🇨🇭邊境地區具有獨特的地理位置優勢，酒店前台服務超讚，熱情、周到. L'hôtel est situé dans la zone frontalière de la France, de l'Allemagne et de la Suisse. Le service de réception de l'hôtel est excellent.

車站Chika周圍有很多商店,很方便。 我認爲房間和服務是平均水平。工作人員很友好。

無可責備的,非常好,房間平靜。 在布拉波斯的區附近, 這裏是住在你鄰居醫院的兩步之外的不可避免的住.

挺好的，服務也好，位置也不錯，衞生乾淨，不愧是聖誕之都，大堂很有氣氛！一早到了酒店我申請當天吃早餐，第二天睡個懶覺就不起來，問能不能幫忙換一下，前台和餐廳都特別熱情給我換好了！房間能看見斯特拉斯堡大教堂塔尖！

很不錯的酒店,那裏的人很親切!非常推薦! 房間真的很乾淨!平時住酒店都會過敏,但是這家民宿真的照顧乾淨,所以入住期間沒有過敏! 位置也很棒,就在Thionville火車站前面!

酒店很喜歡。房間裏有完美的清潔,舒適的牀,有必要的一切。禮貌的工作人員。位置優越:離火車站兩步,從市中心的可用步行,附近有超市,咖啡館等。我們被安排在適當的時間前幾個小時,被驅逐後被允許把東西留在儲藏室裏。推薦地點!

Je recommande vivement, super bien situé, un accueil au top, un appartement excellent. On revient dès que possible

C’est un bon établis*****t, calme, le personnel est accueillant. A 500 mètres, se trouve le supermarché les halles et la station de tram ancienne synagogue/les halles qui halles et la station de tram ancienne synagogue/les halles qui halles et la station de tram ancienne synagogue/les halles qui. rechargeable, 1 trajet simple = 1, 90 €. Le forfait illimité de 3 jours = 10,40 €. Les parties communes et la chambre sont très bien entretenues. Le petit déjeuner est bon, varié et adapté à tous les gouts. Je recommande cet hôtel. 這 是 一 家 不 錯 的 酒 店，安 靜，工 作 人 員 熱 情。距 離 500 公尺 處 有 Les Halles 超 市 和 Ancienne Synagogue/Les Halles 電 車 站，方 便 前 往 斯 特 拉 斯 堡 火 車 站。交 通 卡 可 充 值，單 程 1 次 = 1.90歐 元。 3 天 無 限 套 餐 = 10.40 歐 元。 公 共 區 域 和 房 間 維 護 得 很 好。早 餐 很 棒，種 類 豐 富，適 合 所 有 人 的 口 味。 我 推 薦 這 家 酒 店。