法國大東部大區的3 星級飯店

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

房間大，乾淨。設備齊全，廚房裡廚具齊全，GAS爐，在7樓頂層，有個大露台，可以露餐，看風景。位置在市中心，景點多在15分鐘步行範圍內，5分鐘步行可到大超市。房東很熱情，準時來接我們入住，有車庫。就是備用被子沒有多。

有廚房的飯店嗎？ 有很多毛巾，冰箱裡甚至還有一個風扇，這很好。 提供水槽、微波爐和電磁爐，讓您可以自己烹飪。 還有一個露台，所以氣氛很好。 白天接待處的女員工非常友善... 晚上見到的那個黑人老頭為什麼這麼生氣？ 如果客人不知道某件事，你為什麼不好心地向他們解釋呢？為什麼對他們大喊大叫？ 第二天更是精彩。 我租了一輛車，需要停一天。 儘管停車場是空的，但他們告訴我把車停在街上，因為沒有地方停車。 另外，當我們在等電梯時，他從我們身後走過來開始破壞箱子，發出很大的噪音。 我從第一天起就以為這是種族歧視，但它確實讓我感受到了種族歧視~ 他們說白人歧視黑人，亞洲人歧視亞洲人。這個人讓我親身體驗到了這一點。 我真的很生氣，但因為我身邊還有一群人，所以我就不再管了。 如果不是那個老黑人，這篇評論就會是五星。 我非常喜歡它，所以我又多住了一晚… 因為那位老人，我留下了遺憾的評論。

除了去酒店的路上在施工，其他都很棒！離市中心不遠，步行四分鐘就有公車站！我特別喜歡房間裡有微波爐和吹風機！前台工作人員也超友善！最後他們甚至用韓語叫我“顧客”，這讓我在史特拉斯堡留下了美好的回憶。

酒店位置就在城區中心，去小威尼斯特別方便，酒店樓下也有很多餐廳可以選擇。距離火車站稍有距離，有大件行李建議還是打車前往。衞生間很大但房內設施一般，有年代感，房間隔音一般。

Отличный апартотель, недалеко от центра. Есть возможность парковки на территории отеля, при необходимости дают утюг и другие принадлежности. У нас был номер на 2 этаже, окна в окна на соседнее здание и на стройку. Но шумно не было, так приходили ночевать, не напрягало. Кровать нормальная, сам номер маленький и кухонное пространство тоже миниатюрное, по сравнению с другими номерами в отелях этой сети.

酒店位置不錯。離火車站一條路步行約十分鐘就到了。出門左拐藝術博物館，前面就是斯特拉斯堡最有特色的著名景點大壩了。一路過去，步行就能逗玩各主要景點了。房間不大，但結構合理，應有的設施功能齊全，連衞生間都是有明窗的。早餐品種齊全，基本都有。貼心的還有個煮雞蛋的，水微滾，掛着一個個小網提，自己放生雞蛋，煮想要的時間。飲品有百分百的鮮橙和蘋果汁。還有各種茶葉罐。自取茶葉裝小袋泡飲。

我們對香檳多明聖殿的訪問真的是我們香檳之旅的亮點之一。從我們到達的那一刻起,體驗就感到溫暖,真實,並且非常精心考慮。這是一個家庭擁有的民宿。 A的設置令人驚歎寧靜,風景優美,周圍環繞着美麗的葡萄園,完美地捕捉了香檳地區的魅力。酒店的熱情好客是例外;主人熱情,知識淵博,顯然對他們所做的熱情,每天晚上6點的免費香檳品嚐是蛋糕上的櫻桃。 香檳本身是傑出的 - 精緻,優雅,令人難忘。每次品嚐都帶有深刻的解釋,使體驗既愉快又教育。您可以真正感受到每瓶背後的工藝和遺產。 最突出的是整個訪問感受到了個人和真誠。這不僅僅是一種品嚐,而是對香檳製作世界的沉浸式體驗。 強烈推薦給任何訪問該地區的人。無論您是香檳愛好者,還是隻是尋找獨特和放鬆的體驗,這是必去的。

L' accueil est agréable, chambre confortable pour des passagers qui ont besoin de calme. Le rapport qualité prix je done un 5 sur une note de 5.

沒有電熱水壺或吹風機。入住和前台服務時間僅為下午 5 點至 8 點，這意味著您可能需要根據時間安排。晚上 8 點後不提供行李寄放服務。房間裡沒有空調，如果打開窗戶，外面的噪音會很大（但房間裡有風扇，但不幸的是我直到第二天早上才看到）。地點有點不方便，距離市中心約 20 分鐘路程。至少，服務熱情周到，但總的來說，我不會再預訂這個地方了。