在墨西哥哈利斯科州，設有SPA的飯店

Overall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment. On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars. I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have. What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case. I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading. In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment. The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced. To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

優秀的酒店，乾淨，員工友好，每天晚上 9 點都有免費表演，但我不喜歡各種各樣的表演，因為衹有當地住宿，海灘不清澈的水很臟，在海灘上我想放鬆一下，享受陽光晒黑當地過來賣東西太煩人了。我不會再回來了。抱歉地說。我寧願呆在我家去我家的海灘。失望的。

由於航班取消,不得不意外入住這裏,但我和我的妻子非常高興!這個地方很大,位置完美,就在機場旁邊。不幸的是,他們不提供出租車服務到機場,但有出租車總是可以帶你在那裏,司機會試圖撕裂你,收取你20美元,甚至5分鐘的車程,但當地人只支付5-10美元的最高;所以不要掉下去。 但是酒店對我妻子和我來說是一個受歡迎的驚喜。購買自助早餐添加!我們沒有最後支付90美元早餐,如果我們預付了大約40美元。不要費心在椰子中購買酒精飲料 - 它的價格過高,你得到的酒精很少。絕對可以享受入住時提供的免費優惠券/服務;您會得到一些包含免費飲料,龍舌蘭酒和水療中心的優惠券書。這些是額外的福利。房間夠好,不是高檔豪華,但酒店其餘的令人印象深刻,巨大的游泳池很棒。

I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.

Staff were all so sweet especially the hostess and servers in the buffet restaurant. Also very comfortable beds l, and the maid service was fantastic and accommodating. This was our sixth stay at this location and we will definitely be back.

我們升級爲三間臥室、兩個浴室的家庭套房。我們在物業遇到的每一個服務人員都微笑着迎接我們。場地景觀優美。你就在海洋上。海灘餐廳非常棒,每晚都有出色的歌手以及舞蹈演員和體操運動員的娛樂。現場坐下來的餐廳每天吃三餐的最佳美食。還有24小時客房服務。游泳池很乾淨,加熱很好。兒童俱樂部爲所有年齡段提供了各種精心策劃和執行的活動。兒童游泳池非常安全。我們在那裏的時候有一個現場的阿拉丁表演,這對所有人來說都是如此的愉快,然後是活動。每天的家政服務以及每天儲存小吃和飲料的單位也是例外。

在這裏住了3晚,從開始到結束都是一次很棒的體驗。特別是當你從房間醒來到埃爾卡斯蒂略,一直被如此多的綠色植物包圍!還有一個夢幻般的大游泳池! 人很少,離奇欽伊察很近,我們花了3分鐘才在早上8點到達新入口,我們11點就完成了,乘坐班車爲100比索,2人。一切都進展順利,包括免費接送到特倫瑪雅車站,客房服務,以及酒店裏的人總是帶着微笑,樂於幫助(除了接待處的一位無私的女士)。 我們訂了一整天的客房服務,喜歡我們消費的一切,除了烤雞有時感覺太乾燥。早餐菜品也挺不錯的。 肯定會推薦!

我們抵達了10天的住宿,在辦理入住時,我們被告知家庭游泳池因裝修而關閉,所有客人都使用僅限成人游泳池。(這是相當大的小。不用說游泳池裏擠滿了孩子,有水玩具等,跳水(有很多樂趣)很難坐在游泳池邊,因爲所有的椅子都是在白天很早就被拿進游泳池的放鬆是不可能的。如果我們知道我們會預訂其他地方,因爲這確實影響了我們度假的享受。前廳工作人員也試圖告訴我們最後一天的午餐不包括在內。我給他們看了你發的郵件,他們不是很包容,不情願讓我們吃午飯。留下了苦澀的味道

優秀的位置,非常重的工作人員,非常優秀的餐廳和客廳的客廳和酒吧,以及景色和進入海域