在哥倫比亞玻利瓦爾省，設有SPA的飯店

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.

Es un sitio pequeño pero muy agradable por el lugar y la atención.

酒店享有壯麗的景色和現代化的房間。這可能就是一切。服務是3星級也許-入住需要花費令人難以置信的時間。起初,他們把東西放進電腦大約10分鐘,然後他們告訴我們下午3點後回來拿鑰匙(入住時間)。當我們回來時,我們不得不再站5分鐘,他們正在做某事,然後再次打印。這不算排隊花費的時間。酒店把自己定位爲4*,但不提供浴袍/拖鞋。房間的剃鬚套件原來是額外付費的,我們在退房時發現。順便說一句,我們找到了拖鞋。顯然是在當地的水療中心。他們不給海灘提供毛巾-只給游泳池。他們試圖在早上7點或晚上9點來我們打掃。,抱負本身值得稱讚,但時間卻令人驚訝。早餐一點也不差,沒有自己的海灘,只有公共的。池畔餐廳的食物還不錯,但服務有待提高。我們忘了收拾食物,他們甚至沒有道歉,也沒有提供任何恭維。 其餘的和預期的一樣

Casa Santa Clara：雅高旗下的索菲特傳奇。也是城裡三家奢牌和當中規模最大的。圖中是花園，也是住進來歷史遺跡裏，可以在葱鬱的熱帶植物掩映，和斑駁的立柱古牆邊吃早餐，很妙！我這次也很感謝網友的推薦，也是雅高會員，所以就選了它。服務是預想的熱情老練，而且它是我第一家遇到的歡迎禮品送—一大袋哥倫比亞咖啡粉的酒店！感覺很用心！另外，好多人在卡塔赫納結婚呀，在這家也遇到盛裝出席的家族 見最後一張圖 哈哈哈

如此溫馨可愛的地方🥰。在我的預訂中又增加了一晚,因爲喜歡我在那家酒店感受到的和諧與和平。早餐很棒200/10 🤩。水果品種豐富,健康和當地美食。非常感謝安德烈如此禮貌和迷人的傢伙,他幫助了我一切;以及如此專業的豪爾赫,阿爾弗雷多和廚房的女孩,謝謝你的美味的食物。屋頂是一個夢想,但不幸的是沒有(穩定的)酒吧招待享受飲料。遺憾的是,總經理不專業和不友善,必須改善他的專業關係,以推動這一類別的酒店良好的管理。 我很想在下次卡塔赫納之旅中回去。 建議:如果不容忍噪音,不要預訂街道旁邊的房間。

All rooms overlook a central courtyard, which is nice but not practical as people are always passing by so you can’t leave the window open as you get no privacy. The curtain is not a curtain but a rolling blind, so either shut or open. My room happens to be on the ground floor, where the restaurant is. It may be better on the other floors. So just artificial light. There is also no desk in the room. Otherwise the room is decent and clean. The breakfast is simple but good with coffees, juice some fruit and an omelette. The place is secure and the reception have to open for you to go in and out. Location wise it’s pretty good as well as it’s within the wall but not where wll tourists hang out. Pretty safe Check in strictly at 3pm even if the room is available 😅

Wonderful time in Cartagena. Travelled with my husband for my birthday. Stayed 5 nights. The staff is lovely; very friendly and welcoming and attentive. The city is absolutely magical. We loved everything about our stay. The food was excellent; had amazing breakfast and drinks at the hotel restaurant and it really surpassed our expectations. We just left and can't wait to be back! Special thanks to Christian at the front desk who went above and beyond helping us plan things to do in Cartagena which made our trip extra special.

我選擇不取消,在半天內,我試圖取消預訂,而且酒店管理人員沒有回答,他們最簡單的權利之一是我希望能有一些靈活性。 酒店很漂亮,房間也很寬,如果我再去城市,我會再預訂,但可以取消或修改預訂。 早餐種類繁多,而且很美味,酒店很舒適,位置也很棒。

酒店不錯,房間很大,有海景陽台!這家酒店沒有私人海灘,所以任何人都可以在酒店前灘游泳,想去前灘拿座位和傘的時候要交COL PESO 30.000!在前面的海灘上有很多賣食物的賣家,每5分鐘就會有人來打擾你,這是唯一的問題!休息酒店很棒,特別是游泳池很棒!早餐足夠好!適合家人和朋友羣!

絕對夢幻。這是一個安靜的小度假村,可能有14個房間。距離卡塔赫納市有1.5小時。有點令人痛心的車程,但絕對值得一遊。一旦進入大門,它就美麗而寧靜。巴厘島類型風格。不是一個五星級的度假村,但他們做得很好。工作人員很好,所以如果你需要什麼,你有個人來幫助你。非常安靜。沒有電話,沒有電視在房間裏。房間寬敞,私人,非常舒適。主區兩側的兩個小海灘。所有露天接待,餐廳。一家餐廳iwth 2級。食物實際上很棒。我們在哥倫比亞吃過最好的食物。我們在那裏住了三個晚上,絕對喜歡它。很多一日遊者,人們從卡塔赫納乘船進來,在度假村度過一天。很好。一定會回來的。感謝洛迪,他照顧了我們的家庭。特殊的地方。