在美國俄亥俄州，設有游泳池的飯店

Our stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful! The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment... And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”. Overall, it was a nice place to stay in wine country & probably will return next year.

我與前台工作人員有一個非常令人失望和不舒服的體驗。 我於週日01遊行下午12:30左右到達酒店,禮貌地詢問是否可以提前入住。前台工作的兩名婦女告訴我,直到下午4:00才有房間可用。我說沒關係,我會在大堂等待。 不過等的時候,其他幾個客人到了,馬上入住了,很清楚房間都有,讓情況感覺不公平。 後來,我再次與正在辦理入住的同一位客人走近桌子,說我今天預訂了,前台接待員表現得好像什麼都沒發生,看上去明顯很生氣。 在辦理入住時,她試圖再次爲預訂收取我的卡,儘管我的預訂已經在網上全額支付。當我看到金額並詢問它是什麼時,她無法清楚地解釋。我不得不再次告訴她,預訂已經付了。 然後兩位接待員開始檢查系統,在其他客人面前顯得惱怒和緊張。最後他們解釋說每天有50美元的保證金,我完全理解並同意。 然而,他們試圖再次收取錯誤的金額,我不得不再次質疑,然後他們最終糾正了正確的存款金額。 總體來說,情況非常不舒服,不專業。首先,我被告知要等到下午4點,而其他客人則被辦理入住,然後我不得不處理從一開始就應該清楚的收費混亂。 酒店設施不錯,但前台服務很失望,需要改進。

這家酒店極其乾淨，生活設施一應俱全，酒店附近有一個超大的沃爾瑪超市，購物方便。早餐一般，早餐地點比較小，略顯擁擠。

Not bad of a hotel, wish I utilized the indoor pool though haha but the room was comfortable & clean. The breakfast is alright though nothing extravagant just very basic but at least it was free

我們過去在LaQuinta住宿有積極的經驗。然而,最近在OH Hilliard的住宿是完全不同的。關鍵問題是發黴的浴簾和家政服務。具體而言: 1 未能重新安裝更換浴簾,直到夜班經理,“穆罕默德”親自到我們的房間在晚上11點左右安裝。 2我們把“請勿打擾”的牌子放在門把手上,本打算在11AM離開房間後稍後再回來,把牌子移除。但是沒有做家務。我們得到的解釋是“每當管家看到“不要打擾”的標誌時,他們只是假設不需要管家。我住的酒店大部分,在標誌移除後會自動做housekeeping,或者至少一個屈辱的電話/message會留到房間電話上。我們住的四晚中有兩晚,housekeeping工作只包括牀鋪。沒有真空,垃圾不能倒空,用過的杯子沒有更換,洗手池和櫃檯沒有清洗。 建議:將雙方“請勿打擾”的當前標誌改爲一邊“請勿打擾”,另一邊“請打掃房間”。這樣管家們就可以清楚地執行他們的正常服務。 我們週四晚上入住,週五早上發現厚窗簾左側卡住了,我們報給前台,答應會照顧,從來沒有做過任何事情。我們只能有部分日光,在整個逗留期間只看到一半的外部場景。

從一開始,入住就成了災難。我們在入住時間後45分鐘到達,我們的房間還沒有準備好。雖然店員很友好,但在入住時間之後,我們的房間還沒有準備好,這是不可接受的。她很抱歉,似乎對情況感到不安,但仍然沒有幫助我們的房間還沒有準備好。店員問我們是否介意搬到另一層而不是分配的樓層。好吧,事情發生了。但是當我們到達房間時,她把我們的住宿搬到它的味道比我去過的任何房間都糟糕。聞起來像純硫磺,地毯充其量也是有問題的。牀看起來好像剛剛重新制作。去辦公桌嘗試換另一個房間。在那裏呆了近30分鐘,沒有服務員。回到房間等待。回到辦公桌,就像我們到達辦公桌一樣,沒有人在辦公桌旁,因爲服務員在拐角處消失。站着等了另一個15-20和no.clerk。我們終於放棄了,從車上拿了自己的毯子,睡在提供的牀單和毯子上面。至少可以說,漢普頓很失望。我一生中從來沒有在漢普頓有過這樣的經歷,坦率地說,我可能不會回來。我爲這個房間支付了大量費用,這種經歷使我在返回時感到酸楚。

酒店距離機場近，有免費的車可以接送機。乾淨整潔，房間也挺大的。周邊有很多吃飯的地方，還有加油站，停車免費，推薦入住

我們喜歡我們在克利夫蘭市中心的Drury Plaza的住宿!工作人員都很好。這個地區的大多數酒店和價格範圍都沒有游泳池或水療中心,所以游泳區感覺就像獎金!很乾淨,非常愉快。他們提供的開球是驚人的!這是酒店價格中包含的整個晚餐!每位成人入住3杯成人飲料!他們是經典飲料,想想蔓越莓伏特加和威士忌和可樂。早餐也很美味!它提供的不僅僅是正常的酒店歐陸式早餐,用餐區超級乾淨,跟上得很好。我們步行5分鐘到藍軍之家音樂會。步行很海峽向前到市中心地區!酒店本身挺乾淨的。有點過時(沒有USB插座,管道明顯老舊,排水有點慢,小電視,舊地毯)但並沒有真正從它古老的時代獨特的魅力中帶走所有的大理石和燈光。牀和枕頭超級舒適!我兒子確實提到他希望自己帶一條舒適的毯子,bc他們的很薄。如果我們在該地區,我們一定會再次入住這家酒店!我們還會考慮在旅行時入住不同的Drury地點!

I can not say enough good things about this place. Not only are they the nicest staff but the rooms are amazing clean smell clean and a very big note. TRIP booking is very ery either outdated or it's staff are the dullest. Twi e i have been booked at the wrong Hotel by Trip staff. This last time not only was ot wrong but the address to the hotel is listed wrong. I had such a terri le time with support getting a room correctly and charged correctly the Hotel Night Manager took my phone and had to get the situation correct be abuse the same thing over and o er was trying to happen with mind u no refunds no help and told I was ignorant a 3 hour wait for TRIP support to still not help fix the issue they created but it was now 3am. That manager not I ly got my room but gave me a free upgraded suite for all the trouble I had been caused not to mention the now mess they had since bookings were going to the wrong hotel under their name. It was a nightmare for the second but this Hotel and staff are by far the best I have ever had the pleasure to meet. THANK YOU SO MUCH. (FROM THE MIDNIGHT INDIANA DASHER going to sleep in parking lot.) You guys are Rock Stars

這個地方很棒,正如廣告所宣傳的那樣。對我收到的很棒的價格點的服務感到非常滿意。沒有陰暗的客戶。