Bel hôtel avec charme, un peu vieillot. Grandes chambres, bons restaurants et bon service en chambre. Parking sous-terrain sans ascenseur et avec mauvaise odeur des égouts.
- Beautiful design, very new hotel, quite small (I believe around 20 rooms)
- some service aspects need to be improved (for example inconsistencies at breakfast: some days we were directly offered the continental breakfast (coffee, fruit, yogurt) and then selected our 1 dish à la carte that was included … some days we had to remind the staff about the fruit etc)
- also, they have some sort of valet parking but then when we wanted to get the car, they said currently no one can get it for us (so I had to walk there myself)
- should do better in terms of e.g informing about spa options (we never got an intro)
Also do note that due to humidity and overall climate in merida, rooms are very prone to humidity issues/mold (smell). Also, the first room we were given was right next to the bar / restaurant with loud music so we asked for a change (which was approved)
訪訪客用戶The room was lovely and big. Mirasol and Elizabeth were very kind and professional. Mirasol helped me with my bags and arranged a switch of my room when the hot water was not working. I was told it was working again in that room the next day. Great location. Make sure you request a room towards the back as I understand the rooms at the front can be noisy at night. Would recommend