訪訪客用戶Hotel Review
Positive Points:
1. Air-conditioning was very effective and kept the room comfortable throughout the stay.
2. Great window view – beautiful sea and jetty scenery that adds to the relaxing atmosphere. (see my attached picture)
3. Excellent location – conveniently close to eateries and the jetty, making it easy to get around.
4. Reasonably priced in-house food – offers good value for money for guests who prefer to dine in.
5. Complimentary extra bottled water was provided upon request, which was appreciated.
6. Friendly and helpful staff across all departments – from housekeeping, café, and maintenance to the front desk. Everyone was courteous and attentive.
7. Special mention to the chef – a very kind and gentlemanly person. On our first day, we ordered 6 fried eggs for breakfast, assuming they were included. The chef initially didn’t inform us of the RM2 charge per egg and kindly did not charge us for them. When we later tried to order again, he politely informed us about the charge. We truly appreciated his honesty and kind gesture.
8. very nice grilled meat at the roof cafe (5th floor).The promo price is 5 sticks for rm9.9 . worth to eat!
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Areas for Improvement:
1. Limited breakfast buffet selection – mainly local dishes such as chicken, eggs, vegetables, rice, or noodles. While the food was tasty, there were no options like fresh milk, cereal, or egg station. Fruit choices were also limited to just bananas every day.
2. Window leakage during heavy rain – rainwater entered the room. However, the staff responded promptly and mopped the floor immediately.
3. No robe hooks in the bathroom – makes it inconvenient to hang clothes or towels.
4. Shortage of bath towels – clean towels were only available in the late afternoon after laundry was returned.
5. Extra blanket charge – an additional around rm50-60 was required if requesting one more blanket, which felt a bit expensive.
6. Low water pressure in the shower – the water flow was quite weak, making the shower experience less enjoyable.
7. Housekeeping quality needs improvement – there was sand in the room, and although we informed the staff, it was not cleaned properly even after the feedback.
Extra Tip for Travellers:
There’s no laundry shop in Semporna town, so do remember to bring enough clothes for your stay.
訪訪客用戶*Honest Review: Comfortable Stay but Disappointing Service Transparency*
Me and a group of colleagues chose Wendu Inn during our recent work trip to Kota Belud, and I’d like to share an honest review—not just a general star rating—because the experience was a mix of excellent and disappointing aspects.
Pros: 🌟🌟🌟🌟🌟
• The check-in process was smooth and efficient.
• Cleanliness and room comfort are top-notch—definitely 5-star worthy, especially for a small town like Kota Belud.
• The view from the café and the convenience of having a minimart downstairs were truly added bonuses.
• We genuinely appreciated the effort put into making the place cozy and welcoming.
But here comes the downside:
We booked our rooms with breakfast included, which is supposed to be served at their café. However, this was where things went wrong.
1️⃣ When we went for breakfast, there was no proper display or explanation about the free breakfast options. What was openly displayed was a menu with both breakfast (no prices shown) and lunch items (with prices).
The actual complimentary breakfast choices were hidden away in a folder behind the counter—not visible to guests. Naturally, thinking the displayed breakfast options were part of our package, we made our choices and presented our coupons at the counter. The staff accepted the coupons without saying a word. Only after finishing our meals were we surprised with a bill, leaving us feeling misled and frustrated.
2️⃣ The counter staff’s customer service was below expectations.
When we requested an official receipt for work claims, we were repeatedly told to refer to the booking website. Even after explaining that we needed an original stamped receipt, the answer was simply: “We don’t have an original stamp.”
For a hotel catering to business travelers, this lack of basic documentation support is quite inconvenient.
Final thoughts:
Would I recommend Wendu Inn? Yes—for comfort, cleanliness, and its peaceful surroundings.
But be prepared to double-check details around your package (especially meals), and don’t expect much assistance from the front desk when it comes to paperwork or clarifications.