Materasso sfondato , scomodo
Cuscini in lana scomodi
Non abbiamo dormito bene
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Colazione pessima
Il parcheggio essendo limitato alla capienza dei clienti , andrebbe prenotato prima dell arrivo , tuttavia questa informazione c’è stata comunicata al check in causandoci un grave disagio considerando la posizione centrale dell’hotel e soprattutto il nostro tardo orario di arrivo in hotel che ci ha costretto a dover girare a lungo di notte alla ricerca di un parcheggio
Отличный маленький отель в историческом центре Алессандрии. Есть своя парковка (резервировать заранее, плаиная) в 3 минутах ходьбы. Завтраки не брали - рядом центральная площадь с кучей кафешек и ресторанов. Номер просторный, в душе нет шланга, только верхняя лейка, но по большому счету для итальянского отеля все было просто прекрасно, персонал дружелюбный и готовый помочь, все позитивно. Использовали как базу для поездок в Бароло, Альбу, Серавале - очень удобно.
很好
57 則評論
8.7/10
每晚起價
USD82
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8.8/10
很好
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
RRM84Overall a good hotel in a central location. The staff were friendly and helpful. However, I would like to comment about the lady owner.
The room air conditioning could only be controlled via the front desk, and when I requested an adjustment, before the staff adjusted the airconsition, she made a remark about me coming from a country with 50°C weather and that I should be able to adapt. I found this comment inappropriate and uncalled for.
Additionally, during breakfast, we overheard her raising her voice at the kitchen staff, which was loud enough to be heard clearly from the restaurant. While the hotel itself has potential, I hope she reconsiders her approach: both with guests and her team.
LLand of HopeI arrived the day all streets where cut for a cyclist event, so I had to park my car 3 km from the Hotel and walk through the forest to reach the Hotel with a 25 KG luggage. They never sent an email or even a call adverting about this. Also the restaurant service was pretty bad, I had dinner and the waiter was visible affected by alcohol compsumption, forgetting orders and even though charging me for a full menu when I just had a course. 30 Euro total. The food was pretty bad also. They also charged me 4.50 Euro for something they called a council tax. So definitely a bad experience, I´´never return to this Hotel
訪訪客用戶Останавливались на ночь для шоппинга в аутлете. Беспроблемный заезд при условии, если вы на машине. Все таки далековато от аутлета. Есть паркинг. Комната небольшая, санузел маленький с душевой кабиной. Общее впечатление приятное. Номер простой без изысков. Понравился ресторан при отеле, ужин отличный, но меню только на итальянском.