Stayed in twin room on second floor. Check in was easy, staff really friendly and service excellent. Room was lovely. Comfortable and quiet. Good facilities and shower was fantastic. No hot buffet breakfast, but you ordered from a menu. Portions small but very tasty. There was a cold continental style buffet. The young lady who served us both mornings was delightful. Nothing too much trouble. Wish I had taken her name to name drop her specifically on this review! Location was excellent. Around 5 mins walk from the station and 2 mins walk to all the shops, restaurants and bars etc. When checking out at 11, the hotel allowed us to keep our bags there until 6pm as our train wasn't until early evening. Saved us a bad back carrying them around! All in all, excellent stay and would be my first choice hotel if / when we return to Leeds.
Customer services was up to par, and the location of the hotel was honestly pretty wonderful-but the lack of amenities made the hotel nights kind of frustrating. This leads to the most prominent issue- the lack of a fridge; which in my opinion should be a common staple across all hotels. So although in I would still recommend this hotel to other tourists a fridge across all rooms is extremely recommended so guests could store a diverse choice of food and drinks that they desire.