在法國大東部大區，設有停車場的飯店

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

房間大，乾淨。設備齊全，廚房裡廚具齊全，GAS爐，在7樓頂層，有個大露台，可以露餐，看風景。位置在市中心，景點多在15分鐘步行範圍內，5分鐘步行可到大超市。房東很熱情，準時來接我們入住，有車庫。就是備用被子沒有多。

房間設施齊全，熱水壺、冰箱、微波爐、電磁爐、鍋碗餐具甚至洗潔精洗碗布都有。離景區步行都可到達，離火車站近，去斯特拉斯堡周邊景區坐火車方便。不過離長途汽車站稍微有點遠，但步行也可以到達。圖二、三，從斯特拉斯堡坐火車半小時到科爾馬。圖四、五，火車二十分鐘到斯特塔特站然後公交直達國王城堡。

酒店位置不錯，正對面就是一個大型的商場。步行到老城區也不遠，出行非常方便。 酒店裝修比較現代，乾淨整潔。 一樓有個小的洗衣房，2歐元前台可以買洗衣塊。 大堂有個乒乓球枱，還有個桌球。 建議住家庭房，兩張床很大，房間也相對大些。教堂景觀房，房間面積比較小，還有就是西曬，出太陽的時候房間非常熱。夜晚對面有個音樂酒吧，房間隔音一般有點吵。 公共停車場P2需要走路5分鐘，停了兩晚用了酒店的優惠券，收了32歐。

酒店位於蘭斯火車站旁邊,交通便利,但到達它比預期的更具挑戰性。你需要通過一個不容易找到的特定平台出口離開車站,因爲幾乎沒有路標。我們走錯了出口,這增加了我們步行到酒店15分鐘。 到達後,我們對接待感到非常驚訝,或者說,缺乏傳統的接待。它只包括一個帶有一台電腦的小咖啡桌,其中一名工作人員管理入住和退房,同時不斷來回跑來協助客人。最初,我認爲這只是一個二級車站,其他地方也有一個更正式的接待區,但事實並非如此。我不明白一個工作人員怎麼能用如此有限的資源來處理所有客人,特別是在繁忙時期,我懷疑在高峯時段很容易變得混亂。 房間本身很小,早餐不包括在房價中。然而,酒店有一個有趣的報價:如果我們在入住期間選擇不提供客房服務,他們提供了兩杯免費的香檳。我們對這種安排感到滿意,因爲我們通常更喜歡在短暫停留期間沒有人進入我們的房間。我們確實在晚餐後在酒吧享用了兩杯香檳,這是一個很好的接觸。 也就是說,沒有含早餐,該地區可能有更好的價值選擇。也值得注意的是,在酒店附近找到早餐的地方並不容易,步行5-minute範圍內的選擇有限。

連續住了幾晚，看着它的評分從3.9升到4。確實，公寓與一般酒店不同，當然4星際的德國城際酒店現在也不搞衞生了，價格還高，房間還小，所以衹要不是期望高的還是很接受的。

由於計劃有變，無法前往蘭斯，因此儘管預訂了不可取消的預訂，但仍想嘗試透過 Trip.com 取消。最後，很遺憾這不可能實現，因為相關方不願意配合，所以最後我不得不重新安排我的日程，以避免損失 200 美元。  我們到達時，前台的先生很友好，熱情。他建議我們使用帶有坡道的入口來運送行李，而不是使用更顯眼的旋轉門。  房間在 6 樓，還不錯。就價格而言我希望有更多的空間。放置電視的牆壁上有一個奇怪的架子，橫跨多面牆壁，非常煩人而且很危險，因為它距離地面約 1.5 公尺高。我的肩膀撞到了幾次，所以這確實很危險，如果不是故意的話應該移除。  房間的其他裝飾都採用現代而簡約的方式。木地板和素色牆磚使房間看起來乾淨整潔。  牆壁和天花板上的 LED 照明燈帶分散了注意力，最好將其拆除。平面電視的眩光和反射讓觀看電視變得十分困難。  最低限度的便利設施和早餐不包括在內。淋浴水壓不強，所以我花的時間比平常更長。 總而言之，我認為就體驗和家具而言，這裡的價格會便宜 20% 到 30%。

New fantastic hotel near to the center of the city. Sophisticated design, great cosmetic (special thanks for the hear conditioner), big enough room, really good breakfast, silence and comfort. Will recommend it to all my friends who goes to Strasbourg.

有廚房的飯店嗎？ 有很多毛巾，冰箱裡甚至還有一個風扇，這很好。 提供水槽、微波爐和電磁爐，讓您可以自己烹飪。 還有一個露台，所以氣氛很好。 白天接待處的女員工非常友善... 晚上見到的那個黑人老頭為什麼這麼生氣？ 如果客人不知道某件事，你為什麼不好心地向他們解釋呢？為什麼對他們大喊大叫？ 第二天更是精彩。 我租了一輛車，需要停一天。 儘管停車場是空的，但他們告訴我把車停在街上，因為沒有地方停車。 另外，當我們在等電梯時，他從我們身後走過來開始破壞箱子，發出很大的噪音。 我從第一天起就以為這是種族歧視，但它確實讓我感受到了種族歧視~ 他們說白人歧視黑人，亞洲人歧視亞洲人。這個人讓我親身體驗到了這一點。 我真的很生氣，但因為我身邊還有一群人，所以我就不再管了。 如果不是那個老黑人，這篇評論就會是五星。 我非常喜歡它，所以我又多住了一晚… 因為那位老人，我留下了遺憾的評論。

•鐵路:科爾馬爾車站(Gare de Colmar)連接斯特拉斯堡(30分鐘),巴塞爾(45分鐘),蘇黎世(2小時)和巴黎(TGV約2.5時間)。 •城市交通:老城區可以步行。還提供免費的電動小巴和觀光小火車 • Eguisheim 和 Riquewihr:阿爾薩斯葡萄酒路線沿線的圖畫書般的村莊。從科爾馬爾乘汽車或巴士15～ 20分鐘。