We stayed at a spacious two-bedroom duplex for two days in May. Our room and on-site facilities are well furnished and maintained in a spotless condition. Th surrounding woods are tranquil and lovely to walk in. The location is about 20 minutes from the the town of Ballator by walking.
My trip was totally ruined by the end/check out.
Upon checking out they asked me to settle a £36 bill.
I queried this as the previous night I ate in the Luna Dome but had paid the bill after my meal.
I was advised by the receptionist that the drinks bill related to my first night's stay, where 3 drinks were ordered in the Titan Bar, then shoved a signed receipt in my face.
The signature was not mine but it did have the same surname as my mum, who was also present for my weekend stay.
It definitely was NOT my mum's signature but the receptionist clearly did not believe me, so as embarrassing as the whole situation was, with a queue gathering behind me, I had to bring my mum into reception to explain.
My mum explained that she had not been in the Titan Bar, never mind order £36 worth of drinks!
We were experiencing a chilled out weekend away with my 2 year old daughter, not on a boozy weekend.
When queried why the bill was stapled to our room number, we were advised that due to the hotel being cashless, patrons simply sign a receipt and staff match it too guests who stay surnames!
What!? So you merely play snap with bills and patrons surnames? If your a Smith/Jones, good luck, dread to think how many bills you'll be hit with.
What was a lovely weekend away, was ruined in the last 5 minutes.
訪訪客用戶Nice place to relax old style Scottish decor but warm and staff friendly and helpful.
Tried the downstairs restaurant on our first night which was excellent with good service and excellent food.
Completely different on our second night in the Green Room service was extremely slow and erratic our starters took nearly an hour with quite a few of the other tables encountered the same thing we finished with the cheese board but had to complain about what had been sent which was not edible.
This certainly spoiled our stay.
HHuangWe stayed at a spacious two-bedroom duplex for two days in May. Our room and on-site facilities are well furnished and maintained in a spotless condition. Th surrounding woods are tranquil and lovely to walk in. The location is about 20 minutes from the the town of Ballator by walking.